Patient Experience Specialist I (S0379)

Axis Health System • Durango, CO

1d • Onsite

About The Position

The Patient Experience Specialist I provides front-line customer service to Axis Health System patients, staff, and others contacting the organization. This role performs administrative tasks in different areas of the clinic and serves as a first point of contact in person, by phone, and through electronic communications. The specialist supports patients throughout their health center visit, from arrival through departure, and helps ensure that care is experienced as whole-person and individualized. Specific duties vary by clinic location and services, which may include primary care, oral healthcare, and behavioral health services.

The position is full-time at Durango Integrated Healthcare in Durango, Colorado. The starting pay is $20.00–$21.05 per hour, including a $2.50 locale differential, with the rate considering preferred experience and education. The role requires occasional travel between Axis locations and may involve exposure to communicable disease in a healthcare setting.

Requirements

• High school degree.
• At least one year of customer service experience.
• Ability to operate standard office equipment, including a scanner, computer, calculator, copy machine, fax machine, and multi-line telephone.
• Working knowledge of Windows-based applications, including MS Word, MS Excel, and MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to employee needs while respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to maintain effective working relationships with internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision, plan work effectively, and multitask and prioritize in a fast-paced setting with interruptions.
• Ability to concentrate in hectic and stressful settings and to read and understand written materials.
• Ability to understand complicated insurance benefits information and work with patients to resolve authorization issues.
• Ability to maintain confidentiality.
• Professional work ethic and knowledge of dental and medical terminology.
• Current driver’s license, eligibility for commercial vehicle insurance, and a driving record that permits insurability through Axis Health System’s insurance agency.
• Ability to travel occasionally.
• Annual flu immunization by November 1, annual TB screening, de-escalation training, and BLS certification as required for the position.
• Ability to occasionally lift or move 15 to 50 pounds; frequently walk, sit, stand, or kneel; occasionally climb, balance, and stoop; and sit for long periods at a computer.

Nice To Haves

• Previous work experience in a medical or dental clinic.
• Preferred education and experience may be considered in determining starting pay.

Responsibilities

• Provide coverage for designated clinics and offices throughout Axis Health System regions.
• Greet patients; complete check-in, demographic data entry, payment collection, and required paperwork.
• Manage patient registration, distribute enrollment packets, conduct patient screenings, collect payments, scan records, and create new charts.
• Enter insurance information correctly into the Electronic Health Record (EHR) and follow Sliding Fee processes, including fee collection and insurance verification.
• Provide helpful, cooperative, and exceptional customer service to patients, coworkers, and supervisors.
• Look for ways to improve patient service and create efficiencies.
• Travel between Axis locations as required and take on additional duties when necessary.

Benefits

• Medical insurance with HDHP or PPO options
• Health Savings Account
• Dental insurance
• Flexible Spending Account
• Vision insurance
• Dependent Care Account
• Life insurance
• Short-term disability
• Pet insurance
• Long-term disability
• 401(k) with up to 4% match
• College Invest plans
• Annual wellness benefits
• Professional development benefits
• Three weeks of All Paid Leave (APL) during the first two years of full-time employment
• Loan repayment programs
• Personal days
• Nine company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED