Patient Experience Specialist

ProgressiveHealth Career • Jasper, IN

1d • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an energetic, customer service-driven Patient Experience Specialist to handle front-office responsibilities in a patient-care setting. This is a full-time, in-office position in Jasper, Indiana, with a weekday day-shift schedule: Monday through Thursday, 7:30 a.m. to 4:30 p.m., and Friday, 7:30 a.m. to 4:00 p.m. Previous experience is not required, though related experience is ideal. The role offers an opportunity to gain healthcare-industry experience and contribute to a growing, supportive, and innovative organization.

The Patient Experience Specialist supports clinic operations by coordinating appointments and referrals, registering patients, verifying insurance and prior authorizations, explaining coverage and payment responsibilities, collecting payments, and handling calls. The position also performs other clinic-related duties as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

ProgressiveHealth provides occupational and non-occupational health services, including on-site medical care, injury prevention, health improvement, and rehabilitation management solutions. The organization reports having over 1,000 employees across the United States and Canada.

Requirements

• High school diploma or GED.
• At least one year of related experience and/or training is listed among the ideal candidate qualifications.
• Ability to stand, walk, and sit throughout the entire assigned shift.
• Professional written and verbal communication skills.
• Strong computer skills, including proficiency with databases and Microsoft Office applications such as Outlook, Word, PowerPoint, and Excel.
• Ability to work independently and as part of a team without constant supervision.
• Ability to maintain confidentiality.
• Ability to adapt, learn, and multitask in a fast-paced setting.
• Must be authorized to work in the United States full-time without requiring current or future employment visa sponsorship.

Nice To Haves

• Past medical office experience is preferred but not required.
• Related experience and/or training is ideal, although previous experience is not required.

Responsibilities

• Schedule and recapture appointments, follow up with missing-in-action patients, and proactively reschedule appointments.
• Register patients at check-in and check-out and ensure patient information is complete and accurate.
• Coordinate with patients and/or referring physicians to obtain referrals.
• Document referrals in appropriate logs as directed.
• Schedule initial evaluations and follow-up visits to support optimal visits per treatment plan.
• Verify patient insurance in advance and ensure required payer prior authorizations have been obtained.
• Explain insurance coverage and payment responsibilities for therapy services to patients.
• Ensure patients understand and sign required documentation for services determined to be non-covered by insurance.
• Collect amounts due before each visit, including copayments, deductibles, coinsurance, and statement payments.
• Answer incoming calls consistently and professionally, with attention to detail.
• Take and deliver messages or transfer calls to voicemail when the appropriate personnel are unavailable.
• Perform other clinic operations duties as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Benefits

• Monthly bonus potential.
• Paid time off (PTO) and paid holidays.
• Medical insurance with HSA/FSA availability.
• Dental insurance.
• Vision insurance.
• Supplemental insurance options.
• Health improvement plan opportunities to lower premium costs.
• Free use of the ProCare HealthSpot medical clinic for insured employees and dependents, including medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications.
• Company-sponsored basic life and AD&D insurance.
• Long-term disability insurance.
• 401(k) and Roth 401(k) savings plans with company match and auto-enrollment after the probationary period.
• Opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED