Patient Experience Specialist I (S0379)

Axis Health System•Durango, CO

3d•$20 - $21•Onsite

About The Position

The Patient Experience Specialist provides front-line customer service to Axis Health System patients, staff, and others contacting the organization. The role performs administrative tasks across different areas of the clinic and serves as a first point of contact in person, by phone, and through electronic communications. The specialist guides patients through their health-center experience from arrival to departure and helps ensure that individualized, whole-person care is reflected in each interaction. Duties vary by location and clinic services, which may include primary care, oral healthcare, and behavioral health services. The position provides coverage for designated clinics and offices across Axis Health System regions and may involve occasional travel. Work takes place in a healthcare setting with a moderate noise level and possible exposure to communicable diseases. The role requires annual flu immunization by November 1, annual TB screening, de-escalation training, and BLS certification when required for the position.

Requirements

High school degree.
At least one year of customer service experience.
Ability to operate standard office equipment, including a scanner, computer, calculator, copy machine, fax machine, and multi-line telephone.
Working knowledge of Windows-based applications, including MS Word, MS Excel, and MS Outlook, and ability to access the internet.
Ability to be helpful and sensitive to employees’ needs while respecting organizational policies, procedures, and priorities.
Interpersonal and communication skills to develop and maintain effective relationships with internal and external customers.
Ability to communicate job-related information to individuals and small groups.
Ability to work independently with minimal supervision, plan a work schedule, multitask, and prioritize in a fast-paced setting with interruptions.
Ability to concentrate in hectic and stressful settings and to read and understand written materials.
Ability to understand complicated insurance benefits information and work with patients to resolve authorization issues.
Ability to maintain confidentiality.
Knowledge of dental and medical terminology.
Professional work ethic.
Current driver’s license, eligibility for commercial vehicle insurance, and a driving record that allows insurability with Axis Health System’s insurance agency.
Ability to travel occasionally and take on additional duties when necessary.

Nice To Haves

Previous work experience in a medical or dental clinic.
Preferred education and experience are considered in determining starting pay.

Responsibilities

Provide coverage for designated clinics and/or offices throughout Axis Health System regions.
Greet patients; complete check-in, demographic data entry, payment collection, and necessary paperwork.
Manage patient registration, distribute enrollment packets, conduct patient screenings, collect payments, scan records, and create new charts.
Enter insurance information accurately into the Electronic Health Record and follow Sliding Fee processes, including fee collection and insurance verification.
Provide helpful, cooperative, and exceptional customer service to patients, coworkers, and supervisors.
Look for improved ways to serve patients and create efficiencies.
Take on additional duties when necessary.

Benefits

Medical insurance (HDHP or PPO)
Health Savings Account
Dental insurance
Flexible Spending Account
Vision insurance
Dependent Care Account
Life insurance
Short Term Disability
Pet insurance
Long Term Disability
401(k) with up to 4% match
College Invest plans
Annual wellness benefits
Professional development benefits
Three weeks of All Paid Leave (APL) for the first two years of full-time employment
Loan Repayment Programs
Personal days
Nine company-paid holidays