Patient Experience Specialist

ProgressiveHealth Career•Newburgh, IN

6d•Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an energetic, customer service-driven Patient Experience Specialist to handle front-office responsibilities in patient settings. This is a full-time, in-office role in Newburgh, Indiana, with a Monday–Friday day-shift schedule of 8:00 a.m. to 5:00 or 5:15 p.m. Previous experience is not required, though related experience is ideal. The position offers an opportunity to learn about and gain experience in healthcare while working with a growing, supportive, and innovative organization. The role supports patients and clinic operations through appointment scheduling, patient registration, referral coordination, insurance verification, patient education, payment collection, and telephone coverage. The specialist may also perform other clinic operational duties assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Requirements

High school diploma or GED.
At least one year of related experience and/or training is listed as an ideal candidate qualification; the posting also states that previous experience is not required.
Ability to stand, walk, and sit throughout the entire assigned shift.
Professional written and verbal communication skills.
Strong computer skills, including proficiency with databases and Microsoft Office applications such as Outlook, Word, PowerPoint, and Excel.
Ability to work independently and as part of a team without constant supervision.
Ability to maintain confidentiality.
Ability to adapt, learn, and multitask in a fast-paced setting.
Authorization to work in the United States full-time without current or future employment visa sponsorship.

Nice To Haves

Past medical office experience is preferred but not required.
At least one year of related experience and/or training is described as ideal.

Responsibilities

Schedule and recapture appointments, contact missing-in-action patients, and proactively reschedule appointments.
Register patients at check-in and check-out, ensuring their information is complete and accurate.
Coordinate with patients and/or referring physicians to obtain referrals.
Document referrals in appropriate logs as directed.
Schedule initial evaluations and follow-up visits to support optimal visits per treatment plan.
Verify patient insurance in advance and ensure required payer prior authorizations have been obtained.
Explain insurance coverage and payment responsibilities for therapy services to patients.
Ensure patients understand and sign required documentation for services deemed non-covered by insurance.
Collect amounts due before each visit, including copayments, deductibles, coinsurance, and statement payments.
Answer incoming telephone calls professionally and consistently, with attention to detail.
Take and deliver messages or transfer calls to voicemail when the appropriate personnel are unavailable.
Perform other clinic operational duties as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.

Benefits

Paid time off (PTO) and paid holidays.
Medical insurance, with HSA/FSA availability.
Dental insurance.
Vision insurance.
Supplemental insurance options.
Health improvement plan opportunities to lower premium costs.
Free use of the ProCare HealthSpot medical clinic for insured employees and dependents, including medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications.
Company-sponsored basic life and AD&D insurance.
Long-term disability insurance.
401(k) and Roth 401(k) savings plans with company match and auto-enrollment after the probationary period.
Opportunities for growth and advancement.
Work/life balance opportunity.