Patient Experience Specialist I (S0008, S0014, S0011)

Axis Health System • Cortez, CO

28d • $18 - $19 • Onsite

About The Position

The Patient Experience Specialist provides front-line customer service to Axis Health System patients, staff, and others contacting AXIS. The role performs administrative tasks across clinic areas and serves as a first point of contact in person, by phone, and through electronic communications. The specialist supports patients throughout their health-center visit, from arrival to departure, and helps ensure individualized, whole-person care is reflected in their experience. Specific duties vary by location and clinic services, which may include primary care, oral healthcare, and behavioral health services. The position provides coverage at designated clinics and offices throughout the AXIS regions and requires occasional travel between locations.

Requirements

• High school degree and at least one year of customer service experience are listed as qualifications for the ideal candidate.
• Knowledge of and ability to operate standard office equipment, including a scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows-based applications, including MS Word, MS Excel, and MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to employee needs while respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision, plan work effectively, and multitask and prioritize in a fast-paced setting.
• Ability to organize and prioritize workload amid frequent interruptions and sometimes hectic conditions.
• Ability to concentrate in hectic and stressful settings and to read and understand written materials.
• Ability to understand complicated insurance-benefit information and work with patients to resolve authorization issues.
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic.
• Current driver's license; must qualify for commercial vehicle insurance and maintain a driving record that permits insurability with AXIS Health System's insurance agency.
• Annual flu immunization and annual TB screening.
• Complete de-escalation training within 90 days of hire.
• Obtain BLS certification within 90 days of hire.

Nice To Haves

• Previous work experience in a medical or dental clinic.
• Preferred education and experience are considered when determining starting pay.

Responsibilities

• Provide coverage for designated clinics and offices throughout the AXIS regions.
• Greet patients; complete check-in, demographic data entry, payment collection, and required paperwork.
• Manage patient registration, distribute enrollment packets, conduct patient screenings, collect payments, scan records, and create new charts.
• Enter insurance information accurately into the Electronic Health Record (EHR) and follow Sliding Fee processes, including fee collection and insurance verification.
• Maintain a positive and cooperative attitude when interacting with patients, coworkers, and supervisors.
• Provide exceptional customer service and identify ways to improve service and create efficiencies.
• Take on additional duties when necessary.

Benefits

• Medical insurance (HDHP or PPO)
• Health Savings Account
• Dental insurance
• Flexible Spending Account
• Vision insurance
• Dependent Care Account
• Life insurance
• Short-term disability
• Pet insurance
• Long-term disability
• 401(k) with up to 4% match
• College Invest plans
• Annual wellness benefits
• Professional development benefits
• Three weeks of All Paid Leave (APL) for the first two years of full-time employment
• Personal days
• Company-paid holidays
• Loan repayment programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level