Patient Experience Specialist I

Atlantic Vision Partners • Winchester, VA

18h

About The Position

AVP SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to join an eye clinic. The role supports a positive patient experience by welcoming patients, managing calls, and handling check-ins and check-outs efficiently. The position requires strong computer and typing skills, empathy, and attention to patient needs.

The specialist registers patients, verifies records and insurance information, schedules appointments and procedures, processes medical record requests and patient payments, and reconciles daily cash reports. The role also requires compliance with HIPAA, OSHA, and company policies, as well as annual compliance training.

Requirements

• Strong communication skills and positive interpersonal skills.
• Empathetic personality and attention to patients’ needs.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Demonstrated computer literacy.
• Excellent judgment, dependability, and diligence.
• High ethical standards and integrity.
• Accuracy and thoroughness, including monitoring own work to ensure quality.
• Patient and customer service orientation, including prompt responses and tactful, empathetic handling of difficult or emotional situations.
• Professionalism, including a positive and pleasant manner, keeping commitments, appropriate dress, and good grooming.
• Ability to work cooperatively in groups, support coworkers, resolve conflicts, build trust, and treat patients and coworkers with respect.
• High school diploma or GED.
• Willingness to submit to a background check; drug screening applies to Ambulatory Surgery Centers only.

Nice To Haves

• Healthcare and service industry experience.
• Associate degree.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound patient calls promptly and courteously.
• Register patients and ensure their records are current and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process patient payments.
• Reconcile daily cash reports and monies collected.
• Complete other functions as requested by management.
• Complete annual compliance training and comply with HIPAA, OSHA, and company policies.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid time off and holidays.
• Life and disability insurance.
• Tuition reimbursement and continuing education support.
• Certification sponsorship.
• Employee eyewear discounts.
• Referral bonus opportunities.
• Paid training and career development.
• Growth and advancement opportunities.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED