Patient Experience Specialist I

SEES MANAGEMENT LLC•Soddy-Daisy, TN

About The Position

AVP•SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to join an eye clinic. The role supports positive patient experiences by welcoming patients, handling calls, and managing patient check-in and check-out processes. It requires strong computer and typing skills, empathy, and attention to detail. The employee must follow HIPAA, OSHA, and company policies and complete annual compliance training. Background and drug screening may be required depending on the position and location; drug screening applies to Ambulatory Surgery Centers only as noted in the requirements.

Requirements

Strong communication and positive interpersonal skills.
Empathetic personality and attention to patients’ needs.
Strong organizational skills, attention to detail, and ability to prioritize tasks.
Ability to work as a team member and uphold organizational standards and values.
Demonstrated computer literacy; required.
Excellent judgment, dependability, and diligence.
High ethical standards and integrity.
Accuracy and thoroughness, including monitoring one’s own work to ensure quality.
Patient and customer service orientation, including responding promptly and handling difficult or emotional situations with tact, empathy, and diplomacy.
Professionalism, including a positive and pleasant manner, keeping commitments, appropriate dress and grooming, and avoiding office gossip or negativity.
Ability to cooperate in group situations, assist coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
High school diploma or GED.
Willingness to submit to a background check; drug screen for Ambulatory Surgery Centers only.

Nice To Haves

Healthcare and service industry experience preferred.
Associate degree preferred.

Responsibilities

Answer incoming calls using a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
Register patients and ensure their records are accurate and up to date.
Verify personal and insurance information for services and procedures.
Schedule appointments and procedures.
Reschedule missed appointments and cancellations.
Process medical record requests.
Collect and process patient payments.
Reconcile cash reports and monies collected daily.
Complete other functions as requested by management.
Complete annual compliance training and comply with HIPAA, OSHA, and company policies.