Patient Experience Specialist I
About The Position
AVP•SEES Group is seeking a reliable, detail-oriented Patient Experience Specialist I to work in an eye clinic. The role supports a positive patient experience by welcoming patients, managing incoming and outgoing calls, and handling patient check-in and check-out efficiently. The position requires computer proficiency, typing skills, empathy, and careful handling of patient records, insurance information, appointments, and payments. The role includes completing annual compliance training and complying with HIPAA, OSHA, and company policies. Background screening may be required based on the position, and drug screening may be required based on position and location; the job posting specifies a drug screen for Ambulatory Surgery Centers only. The physical demands include remaining stationary for extended periods, frequent use of hands, fingers, and computer equipment, effective communication, and occasionally lifting, carrying, pushing, or pulling up to an unspecified weight. Reasonable accommodation may be available.
Requirements
- Strong communication, outgoing, and positive interpersonal skills.
- Empathetic personality and attention to patients’ needs.
- Strong organizational skills, attention to detail, and ability to prioritize tasks.
- Ability to work as a team member and uphold organizational standards and values.
- Demonstrated computer literacy; required.
- Excellent judgment, dependability, and diligence.
- High ethical standards and integrity.
- Accuracy and thoroughness, with the ability to monitor one’s own work to ensure quality.
- Patient and customer service orientation, including prompt responses and the ability to handle difficult or emotional situations with tact, empathy, and diplomacy.
- Professionalism, including a positive outlook, pleasant manner, keeping commitments, appropriate dress, and good grooming.
- Ability to cooperate in group situations, assist and support coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
- High school diploma or GED.
- Willingness to submit to a background check; drug screening applies to Ambulatory Surgery Centers only.
Nice To Haves
- Healthcare and service industry experience.
- Associate degree.
Responsibilities
- Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
- Register patients and verify that their records are up-to-date and accurate.
- Verify personal and insurance information for services and procedures.
- Schedule appointments and procedures.
- Reschedule missed appointments and cancellations.
- Process medical record requests.
- Collect and process patient payments.
- Reconcile cash reports and monies collected daily.
- Complete other functions as requested by management.
- Complete annual compliance training and comply with HIPAA, OSHA, and company policies.
Benefits
- Paid training and career development.
- Growth and advancement opportunities.
- Supportive team environment.
- Competitive benefits package.
- Tuition reimbursement opportunities.
- Employee eyewear discounts.
- Referral bonus program.
- Medical, dental, and vision insurance.
- 401(k).
- Paid time off and holidays.
- Life and disability insurance.
- Continuing education support.
- Certification sponsorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
