Patient Experience Coordinator
About The Position
Join a dynamic, growing, fast-paced oral surgery practice whose team of oral and maxillofacial surgeons is dedicated to providing outstanding patient care and service. In this role, you will help ensure patients’ needs are met and support an outstanding experience in the office. You will be a point of contact for referrals and guide patients through the process from start to finish. The position includes answering calls and assisting with patient inquiries and appointments, preparing patients for initial visits, discussing benefits and payment information, responding to third-party payer requests, coordinating benefit verification or self-pay options for new patients, and working with colleagues and other offices to verify referrals and radiography.
Requirements
- High school diploma or equivalent.
- Prior experience working in a medical or dental office.
- Ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
- Comfort with and ability to quickly learn new software programs and electronic medical records (EMR).
Nice To Haves
- Associate or bachelor’s degree in healthcare administration or a related field.
- At least 2 years of experience as a patient care or medical office coordinator, including patient scheduling, insurance verification and billing, and collections.
- Experience with medical or dental insurance, ICD-10 coding, data entry, and appointment or surgery scheduling.
- Experience with financial counseling in a medical office.
Responsibilities
- Provide outstanding customer service, prioritizing the patient.
- Answer telephone calls, respond to inquiries, direct callers to appropriate personnel, or create new patient appointments.
- Confirm patient appointments and provide instructions needed before initial appointments.
- Contact patients regarding benefits, co-pays, and coverage information for outpatient procedures.
- Respond in a timely manner to third-party payers’ requests for additional information.
- Coordinate baseline benefit verification or self-pay payment options for new patients.
- Coordinate with coworkers and other offices to verify referrals and radiography.
Benefits
- 401(k) with employer match
- Eight paid holidays
- Generous PTO accrual starting right away
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
