Patient Experience Coordinator

Lattimore Physical Therapy • Gates, NY

9d

About The Position

Lattimore Physical Therapy is seeking an experienced, dependable, hard-working team player for a full-time medical secretary role in a fast-paced private practice. The Medical Secretary is the face of the practice, structuring patient flow, streamlining operations, and providing administrative support to physical therapists and leadership. The position requires a flexible schedule that includes days and evenings.

Requirements

• Excellent organizational skills and high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.
• Knowledge of HIPAA and privacy compliance laws.

Nice To Haves

• One year of medical front desk receptionist experience.
• One year of insurance verification experience.
• One year of computer skills experience.

Responsibilities

• Greet visitors and patients, check them in and out, and direct them to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Route faxes and electronic records.
• Verify and follow up on no-fault and workers' compensation claims.
• Complete medical records requests.
• Operate office equipment, including voicemail messaging systems, and use word-processing, spreadsheet, or other software applications.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Paid sick time
• Paid holidays
• Life insurance and AD&D
• Long-term disability
• Clothing allowance
• Employee assistance program
• Personal training and gym discounts
• Financial wellness programs
• Hotel and travel discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed