Patient Experience Coordinator

Mountainstar Capital Partners • Duluth, GA

11h

About The Position

The Patient Experience Coordinator is the first point of contact for patients and prospective patients. The role supports the Patient Experience department by scheduling appointments, helping convert leads into new patients, coordinating communication, and assisting residents, staff, and managers. The coordinator explains policies and services, helps patients make decisions about orthodontic care, and connects patients with appropriate dental services and community resources. The position has no supervisory responsibilities.

Requirements

• Bachelor’s degree or equivalent from a four-year college or technical school preferred, or an equivalent combination of education and experience.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Computer skills with Dolphin, OrthoFi, Microsoft Dynamics CRM, Microsoft Outlook, and Excel.

Responsibilities

• Answer inbound calls and schedule appointments.
• Coordinate timely communication among patients, family members, dental staff, administrative staff, and insurance providers.
• Explain policies, procedures, and services to patients using medical or administrative knowledge.
• Schedule new and follow-up appointments.
• Prepare daily, weekly, and monthly patient reports as required or instructed.
• Interview patients or their representatives to identify care-related problems.
• Refer patients to appropriate dental care services or resources.
• Maintain knowledge of community services and resources available to patients.
• Obtain payment for services provided on account.
• Assist with outbound calls to follow up with website leads and appointment requests according to GSO’s Best Practice Sales & Nurturing Protocol.
• Answer inbound calls from web leads and potential patients and help callers make orthodontic care decisions.
• Actively follow up with web leads and social media leads, including Facebook.
• Perform other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level