Patient Escort - Patient Escort Department, Part-time, Evenings

Northwestern Memorial Healthcare•Chicago, IL

4d•Onsite

About The Position

The Patient Escort reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role is responsible for safely and efficiently escorting patients and transporting blood products, specimens, and other patient-related items. The position is part-time, scheduled for evenings from 3:00 PM to 7:30 PM, works every other weekend and every holiday, and is based at Feinberg/Galter; FL MZ. The posting lists 20 hours per week, while a separate posting detail states 1 hour per week / 0.025 FTE. Compensation is $20.45 per hour, with a $0.97 evening shift differential. The position is non-exempt and eligible for overtime.

Requirements

Enroll in a BLS training course within two months of hire and successfully complete it within three months.
Be able to speak, spell, read, write, and understand English.
Have excellent communication skills and the ability to interact well with patients of all ages.
Demonstrate good patient relations and courteous manners.
Be able to work under stress in a fast-paced environment.
Demonstrate reliability, punctuality, and good attendance.

Nice To Haves

High school diploma or acceptable equivalent.
At least one year of experience handling patient escorts.

Responsibilities

Escort patients as assigned and check each patient’s identification wristband before transport.
Provide and adjust escort equipment for patient safety and comfort, including appropriate linen and side rails.
Disinfect equipment with an approved cleaning product between patient transports.
Assist patients onto escort equipment; request patient-care assistance when patients need additional help.
Maintain escort equipment, including routine cleaning, linen dressing, and minor maintenance.
Notify nursing or ancillary personnel when patients arrive or depart.
Attend to patient-related documents, such as medical charts.
Make routine specimen rounds when assigned and ensure specimens are picked up and delivered promptly.
Confirm requisitions are attached and specimens are properly bagged by department staff before delivery to the lab.
Deliver assigned blood products and verify the name and number on each product.
Deliver deceased patients to the morgue when assigned.
Immediately report unusual patient symptoms, such as fainting or shortness of breath, during an escort.
Provide, move, and care for escort equipment used to transport patients.
Support additional projects, perform administrative tasks, and complete other duties as assigned.