Patient Escort

Meeker Memorial Hospital & Clinics•Litchfield, MN

2d•$15 - $15•Onsite

About The Position

The Patient Escort is a temporary position assisting patients and visitors in the hospital. The role helps people safely navigate the facility, including construction-related layout changes and detours, so they can reach appointments comfortably and on time. The position works a fixed weekend schedule on Saturdays and Sundays from 9:00 a.m. to 3:00 p.m. The job description notes that employees may be assigned other job-related tasks beyond those listed.

Requirements

Must be at least 16 years old.
Skilled at incorporating AIDET into professional practice.
Understand patient confidentiality and protect information from unauthorized access, use, or disclosure as defined by HIPAA.
Ability to respond quickly and decisively to emergencies.
Ability to work with interdisciplinary teams and communicate effectively with patients, families, and healthcare providers.
Ability to demonstrate knowledge and skills essential for providing care to specific patient populations.
Ability to lift, move, and position patients and equipment.
Strong communication skills and a compassionate customer-service mindset.
Ability to adapt quickly to changing hallways and routes.
Proficiency in Microsoft Office Suite, secure messaging applications, and collaborative tools including Microsoft Teams and Google Workspace.
Proficiency with Paycom HRIS, EPIC EMR, and related software necessary for the position.
Logical problem-solving and decision-making skills in routine and occasionally complex situations.
Ability to read, interpret, and act on documents and information; write routine reports and correspondence; and communicate clearly in written and verbal formats for varied audiences.
Strong attention to detail and customer-service skills.
Ability to perform basic mathematical calculations using whole numbers, fractions, and decimals; the description also lists calculating discounts, interest, and commissions and verifying insurance, copays, and billing information.
Follow MMHC compliance standards, policies, procedures, guidelines, and regulatory requirements, including exposure-control procedures for bloodborne and airborne pathogens.
Meet the physical demands of rural hospital and clinic work.
Frequently lift and/or move (push/pull) up to 25 pounds and occasionally up to 35 pounds; use an assistive device or team-member assistance for loads over 35 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Safely transport patients and visitors throughout the hospital using wheelchairs.
Give clear, welcoming, and accurate directions to hospital services, departments, and clinics, navigating construction detours.
Disinfect and sanitize wheelchairs and transport equipment with approved products after each use.
Engage with patients during transport, offering comfort, companionship, and a welcoming environment.
Use department phones and internal lines to answer questions, verify appointment locations, and coordinate with hospital staff.
Protect confidential patient information and follow HIPAA requirements and MMHC policies.
Respond promptly and decisively to emergency situations and support clinical teams by anticipating needs and responding to urgent requests.
Participate in shelter-in-place and disaster-response protocols.
Attend mandatory education, training, and meetings and demonstrate proficiency in safety and regulatory compliance.
Maintain appropriate attire and identification, punctuality, attendance, and job performance standards.