Patient Escort - Patient Transportation

UT MD Anderson Cancer Center•Houston, TX

4d•Onsite

About The Position

The Patient Escort works in MD Anderson Cancer Center’s Department of Patient Transportation, helping patients move safely and efficiently between appointments, procedures, and care areas. The role also transports specimens, medical records and films, and shrouded bodies of deceased patients throughout the institution. Patient Escorts support clinical staff with patient transfers, maintain transport equipment, and provide courteous, compassionate service while meeting productivity and compliance standards. The first six weeks of employment are spent in training. The mandatory schedule is 7:30 a.m.–4:00 p.m. during the first week and 9:45 a.m.–6:15 p.m. during weeks two through six. The operational shift is 11:45 a.m.–8:15 p.m.; working alternating weekends and holidays is required. Onsite presence is required 100% of the time. This position may involve transporting patients suspected or confirmed to have COVID-19. Appropriate PPE is provided, and a respirator fit test is required; facial hair may need to be trimmed or removed to ensure a proper seal. The work involves office and patient-care settings, exposure to human or animal blood, body fluids or tissues, hazardous chemicals, and potential radiation exposure. Physical requirements include continuously standing, walking, reaching, and lifting or carrying and pushing or pulling loads up to 50 pounds and over 50 pounds; loads over 200 pounds are handled occasionally. Sitting and computer or keyboard use are occasional.

Requirements

Pass the pre-employment skills test administered by Human Resources.
Attend and complete required training programs and maintain a valid CPR certification.
Work the operational shift of 11:45 a.m.–8:15 p.m. and alternating weekends and holidays.
Work onsite 100% of the time.
Meet the role’s physical demands, including frequent handling of heavy loads.
Complete a respirator fit test; facial hair may need to be trimmed or removed to achieve an adequate seal.

Nice To Haves

High school diploma or equivalent.
One year of patient care or customer service experience.
Heart Saver with Automated External Defibrillator (AED) certification.
Cardiopulmonary Resuscitation (CPR) certification.
Positive attitude, strong time-management skills, and commitment to teamwork.
Excellent communication skills and ability to interact professionally with patients, visitors, and staff.
Ability to work in a fast-paced environment while maintaining attention to detail and safety.
Reliability, flexibility, and a strong sense of responsibility.

Responsibilities

Safely and efficiently transport patients, specimens, medical records and films, and shrouded bodies of deceased patients throughout the institution.
Assist clinical staff in moving patients safely to and from beds, wheelchairs, and stretchers.
Meet established productivity standards and departmental compliance requirements.
Provide professional, compassionate, courteous service with integrity and respect.
Check equipment before and after use; remove damaged or malfunctioning equipment from service, tag it for repair, and alert appropriate personnel.
Round up, clean, and disinfect equipment before and after each use, then return it to designated storage areas.
Maintain working knowledge of transport-related equipment and use required technology and tools accurately to receive and complete assignments.
Complete required annual training, including Employee Education Events, Hand Hygiene, Infection Control, Age-Appropriate Care, and Customer Service training, and maintain valid CPR certification.
Complete self-assessments and establish personal development goals supporting departmental and institutional priorities.
Participate in monthly performance initiatives to maintain compliance with departmental and institutional standards, policies, and procedures.
Pass the pre-employment skills assessment administered by Human Resources.