Patient Enrollment Specialist — Medical Phone Sales / Outbound Enrollment
About The Position
Pro Care Innovations is seeking a competitive, target-driven Patient Enrollment Specialist to join its Care Management team. This is a high-volume, phone-based sales role focused on outbound calls to patients who already qualify for the program. The specialist builds rapport, explains the value of the Care Management program, handles questions and objections, and obtains enrollment consent. The role requires meeting daily and weekly call-volume and enrollment targets while accurately completing enrollment documentation and each patient's initial care plan in accordance with regulatory and compliance standards. Enrolled patients are handed off to the Care Team Coordinator for ongoing care management. The specialist works with the team and leadership to improve sales techniques and close rates. The position is full-time, Monday through Friday, and remote/work-from-home. Compensation is $15.00–$17.00 per hour, with opportunities for growth based on performance. Employment is contingent on successfully completing a background check and screening against applicable federal and healthcare exclusion lists.
Requirements
- At least 1 year of call center sales, telesales, or field sales experience.
- Confident, persuasive communication skills and the ability to build rapport quickly and handle objections.
- Competitive, self-motivated, and energized by daily performance goals.
- Comfort working with high call volumes in a fast-paced, metrics-driven environment.
- Strong attention to detail for accurate documentation after every call.
Nice To Haves
- A proven track record of hitting quotas or targets.
- Healthcare, EHR, or patient enrollment experience.
Responsibilities
- Make a high volume of outbound calls each day to eligible patients using a structured sales process.
- Pitch the Care Management program, overcome objections, and obtain enrollment consent.
- Meet or exceed daily and weekly call-volume and enrollment targets.
- Complete enrollment documentation and each patient's initial care plan accurately.
- Ensure documentation meets regulatory and compliance standards.
- Hand off enrolled patients to the Care Team Coordinator for ongoing care management.
- Collaborate with the team and leadership to improve pitch technique and close rates.
Benefits
- Health insurance; the company pays 50% of the employee premium, with family coverage available at competitive rates.
- Dental and vision insurance.
- Paid time off accruing up to 40 hours annually; accrual begins on day one and time may be used after 90 days.
- Up to 40 hours of unpaid time off annually following the initial training period.
- Six paid holidays after 90 days.
- 401(k) retirement plan with employer match.
- Performance-based growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
