Outbound Phone Coordinator

MOTORHOMES OF TEXAS • Nacogdoches, TX

1d

About The Position

The Outbound Phone Coordinator drives customer engagement and supports sales initiatives in the retail trade industry by managing outbound calling campaigns. The role connects with customers to promote products and services and gather feedback that can improve service delivery. The coordinator works with sales and marketing teams to align messaging with company goals and customer needs, contributing to customer satisfaction, retention, and revenue growth. The position requires proactive, organized communication and careful recordkeeping across multiple outreach efforts.

Requirements

• High school diploma or equivalent.
• Proven experience in outbound calling or customer service roles, preferably within retail or sales environments.
• Basic proficiency with CRM software and Microsoft Office applications.
• Strong verbal communication skills and the ability to engage customers effectively over the phone.
• Ability to manage multiple tasks and maintain organized records.

Nice To Haves

• Associate degree or higher in business, communications, or a related field.
• Experience working in retail trade or a similar customer-focused industry.
• Familiarity with sales techniques and customer relationship management best practices.
• Demonstrated ability to analyze call data and contribute to strategy adjustments.
• Bilingual skills, particularly in Spanish and English.

Responsibilities

• Conduct outbound calls to customers to promote products, services, and special offers in alignment with company sales strategies.
• Maintain accurate, up-to-date records of customer interactions, feedback, and follow-up actions using CRM software.
• Collaborate with sales and marketing teams to develop targeted calling lists and refine outreach scripts.
• Monitor and report campaign performance metrics, providing insights and recommendations for continuous improvement.
• Address customer inquiries and concerns during calls, escalating issues to appropriate departments when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED