Outbound Patient Enrollment Specialist (New College Graduate)
About The Position
Cadence is hiring an Outbound Patient Enrollment Specialist to contact patients referred by partner physicians and manage the enrollment conversation from first contact through completed enrollment. This is a high-volume, phone-based role requiring clear communication and close attention to detail. The position is remote in the United States, with standard hours Monday through Friday, 9:30 AM to 6:00 PM in Eastern, Central, Mountain, or Pacific Time. The specialist explains Cadence's program to patients, facilitates virtual enrollment, and schedules follow-up appointments with the Cadence Care team. The role involves building trust, following established scripts while communicating authentically, and balancing high-quality patient interactions with productivity targets. The anticipated base compensation is $23–$24 per hour, with incentive compensation and an OTE of $67,000–$70,000. Actual compensation depends on factors including experience, skills, internal equity, and applicable law.
Requirements
- 0–2 years of sales or customer service experience.
- Strong communication and problem-solving skills, including the ability to address concerns and provide information that supports patients' informed decisions.
- Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
- Experience with AI tools such as Claude and Google Gemini.
Nice To Haves
- Prior experience conducting high-volume outbound or inbound calls.
Responsibilities
- Conduct outbound outreach to patients referred to Cadence by partner physicians and manage the enrollment conversation from first contact through completed enrollment.
- Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the program's value.
- Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
- Build rapport and trust with patients and nurture respectful relationships.
- Follow established scripts to meet quality assurance standards while adapting communication to connect authentically with patients.
- Balance high-quality patient interactions with productivity targets.
Benefits
- Competitive pay and equity
- Medical, dental, and vision coverage
- Paid time off
- 401(k) plan with matching
- Paid parental leave
- Home office stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
