Patient Enrollment Specialist - Health & Wellness Sales

CJ Physical Therapy & Pilates•Portsmouth, NH

9d•$75,000 - $95,000•Remote

About The Position

CJ Physical Therapy & Pilates is hiring a remote, US-based Patient Enrollment Specialist to connect with prospective patients and turn their interest into qualified Discovery Visits. The role is centered on consultative phone sales: listening to prospective patients’ concerns, goals, prior care experiences, readiness, and ability to invest, then explaining the practice’s approach and financial commitment so they can make an informed decision. The position does not diagnose, recommend treatment, or sell care plans; clinicians handle those decisions. The specialist works with leads who have expressed interest in the practice, including new inquiries and older leads. They are responsible for preparing patients for Discovery Visits, setting clear expectations about the process and costs, confirming appointments, and following up until there is a clear decision or agreed next step. The Comprehensive Evaluation costs $395, and typical care plans range from $5,000 to $7,000. This is a full-time, remote position for candidates based in the United States and available during Eastern Time business hours. The Monday–Friday schedule varies by day, with shifts ranging from 8 a.m.–5 p.m. to 10 a.m.–7 p.m. Eastern Time. The role is salary-based and measured on outcomes, with an expectation to flex the schedule to meet lead needs when applicable. Compensation includes a $60,000 base salary and uncapped monthly performance bonuses, with stated on-target earnings of $75,000–$95,000+ annually. Success is measured by activity, qualified Discovery Visits booked, attendance, patient progression to a Paid Evaluation, and follow-up quality. Within 90 days, targets include booking 40 or more qualified Discovery Visits per month, achieving an 85% or higher show rate, and having 70% or more of attended Discovery Visits move forward to a Paid Evaluation. The specialist participates in weekly coaching and call reviews and is expected to use feedback to improve performance.

Requirements

Must be based in the United States and authorized to work in the United States.
Must be available during Eastern Time business hours.
At least 2 years of consultative, high-ticket B2C sales experience.
Demonstrated record of meeting conversion, appointment attendance, or revenue targets.
Strong listening, objection-handling, and follow-up skills.
Experience using a CRM consistently and accurately.
Excellent spoken and written communication.
High emotional intelligence, sound judgment, and personal accountability.
Ability to explain sales results with numbers and examples and describe lessons learned.
Ability to work a full-time Monday–Friday schedule with varying shifts from 8 a.m.–5 p.m. to 10 a.m.–7 p.m. Eastern Time, and flex the schedule to fit lead needs when applicable.

Nice To Haves

Experience with GoHighLevel.
Background in med spas or cosmetic dentistry, chiropractic or cash-based healthcare, functional or regenerative medicine, hearing aids, hormone or weight-loss clinics, boutique fitness, or high-ticket coaching.
Experience helping individuals make considered decisions about a meaningful personal investment.

Responsibilities

Connect promptly with new inquiries and re-engage older leads.
Complete 80–100 purposeful outbound touchpoints per day using calls, texts, emails, and video.
Lead thoughtful conversations about prospective patients’ concerns, goals, prior experiences, and readiness for care.
Explain the value of the practice’s approach in terms that relate to each person’s priorities.
Discuss evaluation fees and typical care plan costs clearly and confidently.
Address concerns about cost, time, skepticism, and previous care that has not helped.
Follow up consistently until there is a clear decision or agreed next step.
Book qualified Discovery Visits and prepare patients for what to expect.
Confirm appointments and reinforce commitment before visits.
Maintain accurate GoHighLevel records, including notes, lead stages, and follow-up tasks.
Track performance and identify opportunities to improve conversations and follow-up.
Participate in weekly coaching and call reviews and apply the feedback.
Take ownership of performance against activity, booking, attendance, and post-visit measures.