Patient Enrollment Manager

Envita Medical Centers LLC • Scottsdale, AZ

2d • $100,000 - $140,000 • Onsite

About The Position

Envita Medical Center is hiring a full-time, on-site Patient Enrollment Manager in Scottsdale, Arizona. The manager leads the patient journey from physician consultation through informed enrollment, onboarding, and arrival readiness. This hands-on role facilitates the nonclinical flow of physician-led Zoom consultations, helps patients and families understand logistics and next steps, addresses practical barriers, and leads an assigned enrollment team. Physicians retain responsibility for clinical recommendations, and the manager must protect patient autonomy, confidentiality, and the boundaries of nonclinical work.

The role oversees consultation-to-arrival coordination, including records, remote laboratory testing, documentation, financial-process handoffs, scheduling, and readiness milestones. It partners with physicians and clinical, administrative, financial, and scheduling teams; coaches staff; maintains accurate patient tracking; and uses performance data to improve follow-up, enrollment processes, and patient experience. Success is assessed through consultation quality, patient and physician feedback, operational follow-through, team execution, and ethically conducted workflow improvements.

Envita describes its Scottsdale center as providing personalized precision-medicine care for people exploring treatment for cancer and chronic disease. The role calls for compassionate, transparent communication and dependable operational leadership in emotionally sensitive, high-stakes situations. The posting also contains a separate, detailed set of patient-care coordinator duties and qualifications; those appear to describe a different position and are not included in this role description.

Requirements

• Proven success in complex healthcare patient enrollment, medical consultation coordination, patient services leadership, clinical-adjacent operations, or consultative relationship management.
• Exceptional verbal and written communication skills and confident presence alongside physicians.
• Advanced emotional intelligence, strategic judgment, and composure under pressure.
• Sophisticated operational coordination and ability to manage cross-functional workflows.
• Ability to understand evolving clinical pathways without acting as a clinician.
• Comfort facilitating physician-led Zoom conversations and using CRM or patient tracking systems.
• Ability to interpret funnel metrics and drive cross-functional improvements.
• Commitment to patient autonomy, confidentiality, transparency, and ethical conduct.

Nice To Haves

• Direct leadership and coaching experience is strongly preferred.
• Experience with complex elective or specialty-care decisions is valuable.

Responsibilities

• Prepare, facilitate, and document the nonclinical aspects of physician-led Zoom consultations; confirm patient understanding and clarify next-step ownership while leaving clinical recommendations to physicians.
• Build trusting relationships with patients and families, address emotional and practical concerns, guide voluntary informed enrollment decisions, and coordinate approved resources without pressure or misleading claims.
• Oversee the consultation-to-arrival process, including records, remote laboratory testing, documentation, financial-process coordination, scheduling, and readiness milestones.
• Lead and coach assigned enrollment team members, set priorities, audit follow-through, resolve handoff gaps, and maintain communication and accountability.
• Use approved patient management systems, Zoom, and enrollment trackers to document contacts, barriers, owners, deadlines, and results while protecting confidentiality and data accuracy.
• Partner with physicians and clinical, administrative, financial, and scheduling teams; review enrollment and onboarding trends, implement workflow improvements, and stay current with Envita training.
• Establish team ownership, meeting cadence, follow-up expectations, weekly case reviews, and coaching practices.
• Develop a weekly dashboard covering consultation completion, enrollment progression, follow-up timeliness, onboarding milestones, preventable delays, and patient experience; identify improvement opportunities and report results.
• Maintain respectful, transparent, compassionate communication; protect patient choice and confidentiality; and avoid promising treatment outcomes or exceeding nonclinical scope.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed