Manager Patient Enrollment and Engagement
About The Position
The Manager, Patient Enrollment & Engagement is responsible for the day-to-day execution and oversight of patient enrollment and engagement activities. The role directly supervises and supports specialists, implements established processes, and promotes a positive patient experience while meeting operational targets and maintaining quality and compliance standards. The manager oversees patient recruitment and engagement campaigns and workflows for outreach, screening, scheduling, and retention. The role monitors performance data, supports reporting, identifies operational issues, conducts quality checks, ensures compliance with GCP, HIPAA, and company SOPs, and coordinates with internal teams such as Site Operations and Marketing.
Requirements
- Bachelor's degree in a relevant field, such as Healthcare, Business Administration, or Communications.
- 3–5 years of experience in patient enrollment, patient engagement, or a related operational role in healthcare or clinical research.
- 1–2 years of proven supervisory or team lead experience.
- Demonstrated ability to manage daily operations and execute tactical plans.
- Experience with data collection and basic reporting.
- Strong organizational skills and exceptional attention to detail.
- Excellent verbal, written, and interpersonal communication skills, with the ability to give clear and concise instructions.
- Problem-solving skills and a proactive approach to issue resolution in a fast-paced environment.
- Ability to motivate and support a team in achieving daily operational goals.
- Working knowledge of GCP and HIPAA regulations.
- Proficiency in Microsoft Office Suite and experience with CRM or patient management systems.
Responsibilities
- Directly supervise, train, and support Patient Enrollment and Patient Engagement Specialists.
- Assign daily tasks, monitor individual and team performance, and ensure adherence to schedules and workflows.
- Provide real-time guidance and coaching on patient interactions, process adherence, and problem resolution.
- Assist with onboarding new team members and their ongoing professional development.
- Oversee daily patient recruitment and engagement campaigns and ensure activities follow the plan.
- Manage and optimize workflows for patient outreach, screening, scheduling, and retention.
- Ensure patient communications are accurate, timely, and compliant with established guidelines.
- Troubleshoot operational issues and implement immediate solutions to maintain departmental operations.
- Collect and review enrollment and engagement data, including call metrics, conversion rates, and patient feedback.
- Contribute to daily, weekly, and monthly operational reports for senior management.
- Identify and flag potential performance issues or trends for the Senior Manager.
- Conduct quality checks on patient interactions, including call monitoring and communication reviews.
- Ensure team activities comply with Good Clinical Practice (GCP), HIPAA regulations, and company SOPs.
- Assist in updating and maintaining departmental SOPs and training materials.
- Coordinate with internal teams, including Site Operations and Marketing, to maintain information flow and resolve operational challenges.
- Serve as a point of contact for routine operational inquiries from other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
