Patient Enrollment Assistant

Envita Medical Centers LLC•Scottsdale, AZ

13h•$26 - $29•Onsite

About The Position

Envita Medical Centers is seeking a highly organized, detail-oriented, and compassionate Patient Enrollment Assistant to support patients through the administrative steps required to begin care. The role works closely with Patient Enrollment Managers, Patient Care Coordinators, and other internal departments to coordinate patient documentation, medical records, imaging, laboratory testing, scheduling, and follow-up communication. The ideal candidate is proactive, dependable, comfortable managing multiple priorities in a fast-paced healthcare environment, and committed to patient service, accuracy, and timely communication. The Patient Enrollment Assistant coordinates patient enrollment workflows, tracks case progress and outstanding requirements, helps prepare and follow up on patient consultations, and supports patients with documentation, testing, scheduling, and financial coordination. The position also maintains accurate patient records, communicates with patients and internal teams, and follows departmental procedures and HIPAA and other applicable privacy standards. This is a full-time, on-site role in North Scottsdale, Arizona, scheduled Monday through Friday from 8:00 AM to 5:00 PM. The posting states there are no nights, weekends, or major holidays. Compensation is $26.00–$29.00 per hour. Benefits listed are medical, life, dental, vision, and 401(k).

Requirements

Strong organizational and time-management skills, including the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong attention to detail and commitment to accurate documentation.
Ability to work independently while collaborating effectively with a team.
Proactive approach to problem-solving, follow-up, and task management.
Comfort working with electronic medical records and computer-based systems.
Proficiency in Microsoft Office and general computer applications.
Compassionate, professional, and patient-focused approach to customer service.
Ability to thrive in a fast-paced healthcare environment.

Nice To Haves

Previous experience in healthcare administration, patient coordination, medical records, patient enrollment, or a similar administrative role.

Responsibilities

Partner with Patient Enrollment Managers to coordinate daily priorities, monitor patient progress, and ensure timely completion of assigned tasks.
Communicate with internal teams and support an efficient patient enrollment process.
Review active patient cases, identify outstanding requirements, and proactively address potential delays.
Provide administrative and operational support throughout the patient enrollment process.
Maintain accurate patient information, enrollment statuses, and follow-up activities in designated tracking systems.
Monitor outstanding laboratory results, imaging, medical records, documentation, quotes, and scheduling requirements.
Create and manage follow-up tasks and communicate patient progress and potential barriers to appropriate team members.
Assist with preparing and coordinating daily patient Zoom consultations.
Review consultation recordings and documentation to identify follow-up needs and promised materials.
Contact patients after consultations to review next steps and outstanding administrative requirements.
Distribute educational materials, resources, and other information discussed during consultations.
Coordinate with Medical Records and external providers to obtain medical records, imaging reports, and diagnostic images.
Assist with scheduling PET scans and other imaging services as needed.
Track imaging requests and coordinate follow-up for peer-to-peer reviews.
Identify approved laboratory locations for patients completing remote testing.
Prepare and distribute laboratory quotes and required documentation through DocuSign.
Monitor laboratory portals, upload results into patient records, and communicate updates to internal teams.
Collect and maintain patient documentation, including photo identification, insurance cards, and new patient paperwork.
Follow up with patients to obtain missing or incomplete documentation.
Verify insurance or self-pay status and help coordinate accurate pricing for services and testing.
Maintain patient documentation and laboratory results accurately in Practice Fusion.
Escalate financial or documentation discrepancies to appropriate team members.
Respond to incoming patient calls and emails in a timely, professional, and compassionate manner.
Communicate with patients about documentation requirements, laboratory timelines, scheduling, and enrollment next steps.
Provide patients with clear information and guidance throughout enrollment; direct clinical questions and treatment-related concerns to the designated clinical team.
Coordinate and schedule patient imaging, laboratory activities, and follow-up Zoom appointments.
Monitor scheduling requirements and follow-up timelines to support timely patient progression.
Collaborate with Patient Care Coordinators and other departments to complete tasks accurately and within established timelines.
Maintain accurate, organized, and timely patient records and ensure required paperwork, medical records, laboratory results, imaging, and other documentation are uploaded and maintained.
Follow established departmental procedures and training requirements.
Maintain patient confidentiality and comply with HIPAA regulations and applicable privacy standards.