Enrollment Assistant II

Florida Gulf Coast University•Lexington, MA

About The Position

The Enrollment Assistant II supports the Office of Records and Registration with routine enrollment processes and answers questions from prospective students, the university community, and the general public. The role serves as a public contact for the department and handles inquiries by email, mail, telephone, and in person. It responds to routine and moderately complex questions about policies, procedures, and processes while ensuring compliance at the unit level, including enrollment, registration, scheduling, certification, and grades. The position prepares, reviews, and inputs student documents and data; scans and indexes paper documents; maintains and updates lists; prepares mailings; and performs data entry. It also drafts documents, correspondence, spreadsheets, contracts, and reports, and creates or maintains unit filing systems or workflows. The employee may help arrange or support events, provide training and development services, and lead a team or oversee lower-level personnel in an assigned area. Other job-related duties may be assigned.

Requirements

High school diploma and two years of full-time experience directly related to the job functions; relevant full-time general office experience.
Experience operating a personal computer and proficiency with Microsoft Office, including Word, Excel, and Outlook.
Knowledge of general office procedures.
Excellent interpersonal, verbal, and written communication skills.
Strong organizational skills and ability to prioritize and complete simultaneous projects within deadlines.
Ability to complete assignments accurately and with attention to detail.
Ability to operate office equipment, including a personal computer, copy machine, fax machine, and calculator.
Ability to learn new applications and systems.
Ability to work successfully as a team member and independently with minimal supervision.
Ability to interact professionally with staff, faculty, students, and the community in a service-oriented environment.
Ability to think critically and make clear, well-reasoned, timely decisions.
Ability to apply general rules to specific problems and produce sensible answers.
Ability to adapt quickly to changing situations and environments.
Ability to add, subtract, multiply, or divide quickly and accurately.
Ability to understand and follow directions.
Demonstrated reliability, accountability, and ability to meet goals.
Strong interpersonal skills and experience working effectively across teams.
Ability to seek new approaches, remain open to feedback and ideas, produce high-quality work, persevere to meet deadlines, share information thoughtfully, build cross-department partnerships, communicate respectfully, and support colleagues toward common goals.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Work experience in a higher education setting.
Experience with Ellucian Banner.
Proven ability to think strategically and approach challenges with creativity.

Responsibilities

Serve as a public contact for the department and answer inquiries by email, mail, telephone, and in person.
Respond to routine and moderately complex questions or issues regarding policies, procedures, and processes, and ensure compliance at the unit level.
Support enrollment, registration, scheduling, certification, grades, and related processes.
Prepare, review, and input student documents and data.
Scan and index paper documents.
Maintain and update lists, prepare mailings, and perform data entry.
Draft documents, correspondence, spreadsheets, contracts, and reports.
Create or maintain unit filing systems or workflows.
Assist in arranging or supporting events, as needed.
Provide training and development services, as needed.
Serve as a team leader or oversee the work of lower-level personnel in an assigned area, as needed.
Perform other job-related duties as assigned.