Assistant Registrar (Enrollment Management)

Temple University•Philadelphia, PA

9d•Hybrid

About The Position

Temple University's Enrollment Management Department is seeking an Assistant Registrar for Enrollment Services. Reporting to the Associate Registrar, the Assistant Registrar uses technical, functional, and research skills to optimize enrollment operations and student record and credentialing services within the Office of the University Registrar. The role directs enrollment and degree data operations, ensuring accuracy, integrity, and compliance with institutional policies and federal reporting requirements. It provides subject-matter expertise in enrollment verification, degree certification, and credentialing, and identifies and resolves issues related to registration, verification, graduation, and credentialing. The Assistant Registrar is the primary contact for graduation and credentialing services and requests from other units within the Division of Enrollment Management, and performs other duties as assigned. The position oversees institutional enrollment and degree reporting, including submissions to the National Student Clearinghouse and NSLDS; manages reporting timelines and quality controls; and serves as the university's operational lead for third-party reporting partners. It also directs graduation application and credentialing operations, including degree certification, student record updates, credential orders, and the vendor relationship for diploma production and electronic credentialing. The position requires a bachelor's degree and four years of directly related experience in a full-time professional environment, including prior experience in higher education. An equivalent combination of education and experience may be considered. Prior registrar or academic-record experience, experience with Ellucian Banner, and experience with graduation applications, degrees awarded, and diplomas are preferred. A hybrid work schedule is offered. Employment is conditional upon successful completion of a pre-employment drug screening, and required background checks must be completed before service begins.

Requirements

Bachelor's degree and four years of directly related experience in a full-time professional environment; an equivalent combination of education and experience may be considered.
Previous experience in higher education.
Strong customer service skills and the ability to manage high-volume inbound requests in a timely and professional manner.
Ability to navigate and learn various systems.
Ability to work with limited supervision, perform detail-oriented work accurately, and collaborate in groups.
Strong analytical skills to research and resolve issues, including demonstrated analytical and critical-thinking skills.
Strong communication skills, including excellent oral and written communication.
Good time management, problem-solving, organizational, priority-setting, and task-orientation skills; ability to manage multiple tasks and timelines and prioritize responsibilities appropriately.
Ability to analyze, interpret, and communicate policies, practices, and guidelines with strict attention to detail.
Ability to indirectly supervise the work of others.
Ability to handle difficult requests and situations tactfully and offer alternative solutions.
Ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of federal and state regulations pertaining to student records, including the Family Educational Rights and Privacy Act (FERPA).

Nice To Haves

Prior work experience in a registrar or academic-record-related function.
Experience using a student information system, particularly Ellucian Banner.
Experience with graduation applications, degrees awarded, and diplomas.
Proficiency with relational databases, data analysis, and developing queries using SQL.

Responsibilities

Direct the operational management of enrollment and degree data processes, ensuring accuracy, integrity, and compliance with institutional policies and federal reporting requirements.
Oversee institutional enrollment and degree reporting, including submissions to the National Student Clearinghouse and NSLDS.
Establish and manage reporting timelines and quality controls for enrollment and degree reporting.
Coordinate research, analysis, and preparation of enrollment and degree data before submission.
Serve as the university's operational lead for third-party reporting partners, resolving complex reporting issues and ensuring regulatory compliance.
Update enrollment and degree data in National Student Clearinghouse and/or NSLDS systems on an ad-hoc basis.
Provide leadership and subject-matter expertise in enrollment verification, degree certification, and credentialing processes.
Keep current with changes in enrollment and degree reporting and compliance.
Coordinate continuous improvement of student record services and processes.
Use Team Dynamix to log inbound cases, track issues, and record resolutions; facilitate timely completion of requests from the National Student Clearinghouse, email, and Team Dynamix cases.
Facilitate and manage account access to selected third-party services and Temple's network for staff and student workers.
Direct graduation application and credentialing operations, ensuring timely and accurate degree certification and credential issuance.
Serve as the primary graduation and credentialing contact with schools and colleges.
Update student records with degrees awarded and related school or college honors.
Collect degree completion dates and work with the Associate Registrar to establish certification timelines and graduation cycles.
Process and manage credential orders at graduation and from graduates.
Manage the university's credentialing vendor relationship, including diploma production, electronic credentialing systems, and vendor contract performance.
Assist with monitoring and auditing student record services for accuracy using professional judgment.
Identify process changes that improve efficiency and accuracy.
Serve as a liaison for support requests from other units within Enrollment Management.
Perform other duties as assigned.