Manager, Enrollment

Careforth•UNAVAILABLE, Connecticut

2d•Remote

About The Position

The Manager, Enrollment leads teams responsible for enabling and expediting the enrollment and activation of newly referred families into Careforth’s Structured Family Caregiving program. The role drives process efficiencies to improve the customer experience and shorten the time it takes consumers to access services, while ensuring compliance with state and federal regulations. In partnership with sales operations, the manager uses data and analytics to optimize growth in assigned markets. The manager oversees team performance and quality goals, strengthens referral relationships, and promotes operational efficiency and a person-centered culture focused on quality, continuous improvement, employee and caregiver engagement, and high performance. Careforth supports family caregivers across the United States through in-person home visits, remote coaching, and a proprietary digital collaboration app. Its programs help families care for loved ones at home and provide support, guidance, confidence, and connection to resources.

Requirements

At least 7 years of experience in long-term services and supports (LTSS), home and community-based services (HCBS), or managed care; business development or customer-facing experience is preferred.
Bachelor’s degree or equivalent work experience; a healthcare or social services discipline is preferred.
At least 3 years of progressive experience managing staff and operations, including budget responsibility.
Proven ability to grow business in a highly regulated environment.
In-depth knowledge of geriatrics and services for elders with complex medical conditions and people with developmental disabilities.
Proven ability to partner with referral sources, clinical teams, and operations leaders to drive sustained enrollment growth.
Experience leading initiatives that improve speed-to-contact, engagement rates, and enrollment outcomes.

Nice To Haves

Business development or customer-facing experience in LTSS, HCBS, or managed care.
A bachelor’s degree in a healthcare or social services discipline.

Responsibilities

Lead and manage a team of professionals to meet or exceed activation goals.
Develop and manage workflow, capacity, and performance metrics to manage resources effectively and achieve growth goals.
Identify and implement cross-functional operational efficiencies, with a focus on scalable growth.
Build, coach, and develop a high-performing team focused on continuous improvement and departmental goals.
Partner with clinical and compliance resources to achieve quality objectives and ensure compliance with regulatory and accreditation standards.
Stay current on industry, market, and community trends.
Develop and manage relationships with current and prospective partners in assigned markets; represent Careforth at provider, advocacy, local, state, and partnership meetings as needed.
Complete other projects and duties as assigned.