Manager, OneStop Enrollment Services (Enrollment Management)

University of Florida • Gainesville, FL

6d

About The Position

The University of Florida’s Division of Enrollment Management is seeking a dynamic, service-driven leader to serve as OneStop Manager. The position leads a high-volume, fast-paced service unit and oversees OneStop Advisors who provide integrated, student-centric enrollment support through virtual, self-service, and in-person channels. The manager oversees daily operations, improves training and service quality, and helps streamline access to the University’s enrollment services in collaboration with the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar.

Requirements

• Bachelor's degree in an appropriate area and two years of relevant experience, or an equivalent combination of education and experience.

Nice To Haves

• Previous supervisory experience.
• Strong organizational skills with the ability to set priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Strong analytical, independent judgment, and problem-solving abilities.
• Proven customer service excellence and professionalism when handling sensitive situations.
• Experience with financial aid, registrar, admissions, billing, or student support services.
• Proficiency in automated systems such as Microsoft Office, email, and administrative software.
• Working knowledge of PeopleSoft, Gator360, and student records systems.

Responsibilities

• Directly supervise OneStop advisors and manage day-to-day operations.
• Provide leadership, coaching, and direction to support high-quality enrollment services.
• Monitor daily caseloads across phone systems, Gator360, and service queues to ensure service-level expectations are met.
• Handle escalated cases and collaborate with core office leadership on matters requiring advanced expertise.
• Coordinate hiring, onboarding, and performance evaluation of OneStop advisors and student assistants.
• Ensure timely communication and training on policy or procedural updates affecting enrollment services.
• Collaborate with the Assistant Director for OneStop Training to develop and refine training materials.
• Provide direct enrollment services to students, families, and other constituents via in-person, online, and phone interactions.
• Monitor customer satisfaction and provide feedback to leadership.
• Generate and maintain statistical reports to support strategic planning and decision-making.
• Assist with presentations and workshops for prospective and current students and families.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance.
• State retirement plans.
• Paid time off, including approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually.
• Tuition assistance through the UF Employee Education Program.
• Public Service Loan Forgiveness (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager