Enrollment Manager

GT Independence•, DE

1d•$70,000 - $85,000•Hybrid

About The Position

The Enrollment Manager leads enrollment operations and market growth activities across Delaware and designated New Jersey service areas. The role manages Support Brokers and Self-Direction Support Specialists who guide participants and caregivers through referral intake, enrollment meetings, documentation, onboarding, and activation. The Enrollment Manager also represents GT Independence in the community, developing relationships with managed care organizations, state and community agencies, case managers, senior centers, adult day programs, disability-service organizations, and other referral partners to increase awareness of self-direction services and generate qualified referrals. Success combines people leadership, healthcare or human-services experience, enrollment execution, relationship development, and the ability to build the organization’s presence in an emerging and competitive market. This is a home office-based role serving Delaware and designated New Jersey communities. It balances remote leadership and administrative work with consistent in-person community presence and requires travel throughout Delaware and designated Southern New Jersey communities.

Requirements

High school diploma or GED required.
At least 3 years of related experience in healthcare, human services, Medicaid programs, enrollment, community outreach, provider relations, business development, or comparable operations.
2–4 years of experience supervising, formally leading, or directly coordinating employees’ work; team-lead experience with demonstrated coaching and accountability may qualify.
Demonstrated experience developing external relationships, conducting community outreach, generating referrals, or supporting growth within healthcare or human services.
Experience managing complex workflows, deadlines, documentation, and stakeholder communication.
Ability to travel 25–50% throughout Delaware and New Jersey for enrollment meetings, outreach, and community events.
Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint.
Existing knowledge of Delaware healthcare, human-services, or community-service networks.
Familiarity with CRM, referral-tracking, e-signature, or enrollment-management platforms.

Nice To Haves

Bachelor’s degree in business, healthcare administration, human services, social work, marketing, communications, or a related field.

Responsibilities

Provide daily direction, coaching, and performance support to Support Brokers and Self-Direction Support Specialists.
Set expectations for responsiveness, documentation quality, participant service, productivity, and follow-through.
Lead team meetings, training, workload planning, and case reviews; identify barriers and ensure timely resolution.
Develop team members through feedback, coaching, and accountability, including employees working remotely or in the field.
Coordinate coverage and resources to provide reliable service across the market.
Oversee the enrollment lifecycle from referral receipt through participant and caregiver activation.
Ensure timely participant contact, service explanations, enrollment meeting scheduling, and guidance through required forms and documentation.
Ensure enrollment meetings are completed virtually or in person according to program and market requirements, including in participant homes or appropriate community locations.
Oversee review and processing of required enrollment documents, including identity and employment eligibility records, guardianship documentation, and background-check materials, as applicable.
Monitor enrollment status, aging, cycle times, incomplete documentation, escalations, and handoffs to internal processing teams.
Identify workflow breakdowns and implement improvements that reduce delays and support participant-centered onboarding.
Develop and execute a community engagement strategy to increase awareness of GT Independence and self-direction services in Delaware and nearby New Jersey communities.
Generate qualified leads and referrals by building relationships with managed care organizations, state and community agencies, case managers, support coordinators, senior centers, adult day programs, disability-service providers, advocacy groups, and other community stakeholders.
Represent GT Independence at conferences, community events, stakeholder meetings, presentations, and outreach activities.
Explain services to potential participants, caregivers, families, and referral partners and help them understand available self-direction options.
Follow up with referral partners and provide accurate updates to build trust and strengthen the referral pipeline.
Partner with Business Development, Operations, Marketing, and program leadership on growth opportunities and market-specific outreach.
Ensure enrollment activities follow applicable Medicaid, HCBS, FMS, state-program, and organizational requirements.
Maintain accurate, timely, and complete enrollment records and reporting.
Support effective use of enrollment and documentation tools, including GT Enroll, DocuSign, Microsoft Office, and related systems.
Conduct quality reviews and reinforce standard processes, privacy expectations, and document-control requirements.
Troubleshoot participant, caregiver, referral-source, and internal escalations and communicate clear next steps.