Patient Enrollment Coordinator

Cano Health•Riverview, FL

27d

About The Position

The Patient Enrollment Coordinator supports Cano Health’s enrollment growth objectives by discussing enrollment and eligibility options with members and prospective members. The coordinator is knowledgeable about payer sources for primary care and physiotherapy services, including Medicare, HMOs, and Medicaid, and guides patients through insurance and cash-pay processes, payment plan options, membership enrollment, and credit applications. This role represents Cano Health, explains its services and products, helps patients understand service costs and healthcare access options, verifies insurance benefits, and maintains communication with members to help prevent benefit coverage lapses. The coordinator works with health plan agents and brokers, community outreach associates, and other associates to support membership growth, meet enrollment targets, deliver presentations, and report enrollment activity. The role works under usual office conditions, includes travel to assigned clinics, and may require flexible or extended hours and occasional evenings and weekends.

Requirements

At least 3 years of related experience, such as marketing, business development, community engagement, or healthcare.
High school education required.
Fluency in English and the primary language of the target population, such as Spanish.
Proficiency with electronic medical records, preferably eCW, health plan portals, and information technology systems, including CareCredit and Microsoft products such as SharePoint, Excel, Outlook, and Teams.
Understanding of Medicaid and Medicare, including healthcare markets.
Strong attention to detail to ensure accuracy of reports and data.
Exceptional networking and negotiation skills.
Strong public speaking and presentation skills.
Ability to work in a fast-paced, team-oriented environment with little supervision.
Ability to provide outstanding customer service, build relationships with internal and external customers, and maintain a professional, enthusiastic, courteous, and positive manner.
Ability to anticipate project needs, prioritize work, and meet deadlines with little supervision.
Willingness to work occasional evenings and weekends and to work extended and flexible hours as needed.
Ability to use a computer and remain on the phone for extended periods; stand, sit, walk, and occasionally climb; and lift up to 50 pounds.
Ability to travel or drive to assigned clinics; expected travel is 0–25%.

Nice To Haves

Sales and marketing experience is highly preferred.
Previous healthcare marketing, enrollment, and/or grassroots or community outreach experience is a plus.

Responsibilities

Professionally represent Cano Health and provide tours of its centers.
Develop expert knowledge of Cano’s services and products; identify prospects’ and members’ needs and answer questions about healthcare access and service offerings.
Discuss service costs when needed and facilitate enrollment into health plans or payment plans.
Guide patients and prospective patients through insurance and cash-pay processes, explain payment options, and assist with membership enrollment or credit applications.
Assist patients with credit applications when applicable.
Collaborate with health plan agents and brokers and maintain productive relationships with them.
Meet monthly, quarterly, and annual enrollment goals and growth targets established by management.
Verify insurance and benefit coverage for all patient insurance plans for each service provided.
Follow up and maintain communication with current members to help ensure continuity of benefit coverage.
Collaborate with Community Outreach associates on center and community activities and events as needed.
Generate and submit regular reports on new enrollment for insured and cash-pay members.
Deliver presentations, attend meetings, and distribute educational materials to members and prospective members.
Maintain adequate supplies, equipment, and materials, including informational materials and promotional items.
Communicate with fellow associates to identify opportunities to improve membership growth.
Perform additional duties as assigned.