Patient Enrollment Coordinator

Cano Health•Riverview, FL

26d

About The Position

The Patient Enrollment Coordinator supports Cano Health’s enrollment growth objectives by discussing enrollment and eligibility options with members and prospective members. The coordinator is knowledgeable about primary care and physiotherapy payor sources, including Medicare, HMOs, and Medicaid, and guides patients through insurance and cash-pay processes, payment plan options, membership enrollment, and credit applications. The position represents Cano Health, provides center tours, explains services and costs, verifies insurance and benefit coverage, and maintains communication with current members to help prevent loss of benefit coverage. The coordinator works with health plan agents and brokers and collaborates with Community Outreach associates on center and community events. The role also involves meeting enrollment targets, reporting new enrollments, delivering presentations, attending meetings, and distributing educational materials. The coordinator works under usual office conditions, uses a computer and phone for extended periods, and may travel or drive to assigned clinics. The role requires flexible and extended hours, including occasional evenings and weekends as needed, and may require lifting up to 50 pounds.

Requirements

At least 3 years of related experience, such as marketing, business development, community engagement, or work in the healthcare industry.
High school education.
Fluency in English and the primary language of the target population, such as Spanish.
Proficiency with electronic medical records, preferably eCW; health plan portals; and IT systems, including CareCredit and Microsoft products such as SharePoint, Excel, Outlook, and Teams.
Understanding of Medicaid and Medicare, including healthcare markets.
Exceptional networking and negotiation skills.
Strong public speaking and presentation skills.
Ability to work in a fast-paced, team-oriented environment with little supervision.
Strong attention to detail, outstanding customer service, professionalism, and ability to build relationships with internal and external customers.
Ability to anticipate project needs, prioritize work, meet deadlines with little supervision, and work occasional evenings and weekends.
Ability to work extended and flexible hours and weekends as needed.
Ability to type and to stand, sit, walk, stoop, and occasionally climb; ability to lift up to 50 pounds.
Ability to travel or drive to assigned clinics; expected travel is 0–25%.

Nice To Haves

Sales and marketing experience is highly preferred.
Previous healthcare marketing, enrollment, or grassroots/community outreach experience is a plus.

Responsibilities

Professionally represent Cano Health, provide center tours, and demonstrate expertise in Cano’s services and products.
Identify prospect and member needs; answer questions about healthcare access and Cano services; discuss service costs when needed; and facilitate enrollment into health plans or payment plans.
Assist patients with credit applications when applicable.
Collaborate with health plan agents and brokers and maintain healthy working relationships with them.
Achieve monthly, quarterly, and annual enrollment goals and growth targets set by management.
Verify insurance and benefit coverage for each of a patient’s insurance plans and each service being provided.
Maintain communication and follow up with current members to help ensure there is no loss of benefit coverage.
Collaborate with Community Outreach associates on center and community activities and events as needed.
Generate and submit reports on new enrollments for insured and cash-pay members.
Deliver presentations, attend meetings, and distribute educational materials to members and prospective members.
Remain positive, courteous, and professional; maintain adequate informational, promotional, and other supplies and materials.
Work with little indirect supervision to achieve goals and objectives, and communicate with colleagues to identify opportunities to enhance membership growth.
Perform additional duties as assigned.