Part Time Patient Customer Service Representative

R1 • Kokomo, IN

19d • Onsite

About The Position

At R1, the Patient Registration Representative is a frontline healthcare customer service role and often the first point of contact for patients. The role helps patients access care quickly and compassionately while supporting hospital operations, patient experience, and revenue cycle processes. The position is based at Ascension St. Vincent Kokomo, with a variety of shifts available and rotating weekends and holidays. Training is provided, and prior healthcare experience is not required.

The representative checks patients in, answers phones, gathers and enters patient information, and works across multiple computer systems. They help patients and families understand the registration process, navigate insurance and coverage details, and, when applicable, collect co-pays and provide cost estimates. The role also involves collaborating with nurses, physicians, care teams, and emergency staff to support smooth patient flow. R1 describes the position as an opportunity to learn about healthcare administration, patient access, revenue cycle operations, insurance processes, and hospital workflows, with potential for career growth within the company.

The US-based position pays $17.60–$25.25 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. R1 states that it offers a competitive benefits package and is committed to equal employment opportunity and a workplace free from harassment.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.

Responsibilities

• Provide customer service and assist patients and families with check-in using multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and answer questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED