Part-time Patient Customer Service Representative

R1•Owasso, OK

1d•Onsite

About The Position

At R1, Patient Customer Service Representatives help patients check into the hospital and answer questions during registration. The role involves accurately and efficiently collecting patient and insurance information while listening with compassion and addressing patients’ concerns. It is a fast-paced hospital/lab position where representatives work with patients who may be ill or worried, build rapport, and help ease anxiety. The work includes using computers and phones, entering information across multiple screens and programs, and coordinating registration between physician and nurse check-ins. Representatives may be interrupted by clinicians providing emergent care and should expect variation in insurance plans and patient needs. The position is often on your feet assisting patients and is not a casual desk job. No prior healthcare experience is required; training is provided. Applicants must be up to date on vaccinations and pass a drug test and background check before hire. This is a part-time, PRN-as-needed position at Ascension St. John Owasso.

Requirements

High school diploma or GED.
Excellent customer service experience.
Comfort working across multiple computer programs and typing while communicating with patients.
Must be up to date on all vaccinations before hire.
Must pass a drug test and background check before hire.
Must be prepared to see illness and injuries in a hospital/lab environment.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and answer registration questions.
Collect and accurately enter patient and insurance information across multiple screens and programs.
Use computers and answer phones in a busy environment.
Listen carefully, ask follow-up questions, build rapport, and help ease patients’ anxiety.
Assist patients with registration, often while on your feet.
Work around interruptions from clinicians providing emergent care.