Part time Patient Customer Service Representative

R1•Hoffman Estates, IL

20h•Onsite

About The Position

At R1, the Patient Customer Service Representative helps patients check into the hospital and answers their questions during registration. The role combines accurate and efficient information collection with compassionate listening to address patients’ concerns and help ease anxiety. It is an entry point for a healthcare career; prior healthcare experience or knowledge is not required, and training is provided. The position is at Ascension IL St. Alexius Medical Center in Hoffman Estates. It is part-time and PRN as needed. The work takes place in a busy hospital or lab environment, where employees may see illness and injuries and may be interrupted by clinicians providing emergent care. The role involves using computers and multiple programs and screens, answering phones, typing, assisting patients with registration, and working on your feet. Applicants must be up to date on vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Comfort working in a hospital or lab environment where illness and injuries may be present.
Must be up to date on all vaccinations and pass a drug test and background check prior to hire.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patient questions during registration and listen compassionately to their concerns.
Collect patient and insurance information accurately and enter details across multiple screens and programs.
Use computers, type, and answer phones in a busy environment.
Ask follow-up questions and build rapport with patients in real time.
Assist patients with registration, often while on your feet, and adapt to interruptions from clinicians providing emergent care.