Part Time Patient Customer Service Representative

R1 RCM • Carmel, IN

15d • $16 - $23 • Onsite

About The Position

At R1, a Patient Registration Customer Service Representative is the first friendly face patients meet when checking into the hospital. The role helps patients navigate registration, answers questions with clarity and compassion, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided.

The position is based at Ascension St. Vincent Carmel and is PRN, as needed, with a minimum of 48 hours required per month, including 24 hours on call. Additional shifts are available. The work involves moving between computer screens, phone calls, and in-person interactions, while balancing accuracy and compassion and working alongside clinicians and emergency staff. It is an active role that requires being on your feet and responding to a dynamic environment.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Professional learning and career-growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED