Coordinator, Patient

Lifepoint Health • Conroe, TX

7d • Onsite

About The Position

The Patient and Milieu Coordinator delivers patient care according to the unit philosophy under the direct supervision of a Registered Nurse. The role supports the patient milieu and coordinates with RNs, BHTs, and therapists to provide a therapeutic environment for patients and ensure their safety and well-being. The coordinator provides continuous care, supervision, interaction, and role modeling, and demonstrates professional customer service with staff, patients, and visitors. The position provides feedback to the treatment team to support therapeutic plans and serves as a performance model for staff through orientation, mentorship, and education. The role works under the direction of the CNO, with a dotted-line relationship to the DCO, and completes additional assigned tasks.

The position requires effective milieu management and therapeutic patient engagement using trauma-informed, patient-centered approaches, including DBT and other therapeutic skills. The coordinator encourages healthy behaviors and participation in groups and activities of daily living; uses communication, interviewing, problem-solving, crisis-intervention, and de-escalation techniques; monitors patient safety; reports changes in condition; documents care; and contributes feedback to treatment planning. The role also supports safe and therapeutic surroundings, completes handoffs, follows hospital and regulatory policies, precepts new staff, participates in committees and improvement projects, and attends continuing education.

This role is based in a hospital/behavioral health environment. The schedule is 2x8 on weekend day shifts, 7 a.m.–3 p.m. The position involves frequent standing, walking, sitting for extended periods, hand use, reaching, stair climbing, balancing, bending, kneeling, crouching, crawling, talking, and hearing; occasional lifting or moving of up to 20 pounds; and extended computer use. The work environment may include agitated or aggressive behavior, bloodborne pathogens, contagious illnesses, toxic chemicals, and biohazardous materials, with protective equipment and safety precautions potentially required.

Requirements

• Strong ethical judgment and discretion when handling sensitive or confidential information; the role requires access to and/or work with such information.
• Comprehensive understanding of healthcare regulatory and compliance requirements, such as HIPAA, and skill applying policies and procedures.
• Knowledge of behavioral health care.
• Strong organizational and mentorship skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Commitment to improving patient outcomes.
• Excellent communication and interpersonal skills.
• Associate’s degree in psychology, social work, or a related field, and/or at least 2 years of behavioral health experience.
• CPR, trauma-informed care, and de-escalation certifications required within 30 days of employment and before any patient contact.
• DBT training required within 90 days of employment in this role.

Nice To Haves

• Inpatient behavioral health experience.
• Experience working with adolescents in a behavioral health setting.

Responsibilities

• Deliver patient care according to the unit philosophy under the direct supervision of a Registered Nurse.
• Support the patient milieu and coordinate with RNs, BHTs, and therapists to maintain a therapeutic environment.
• Ensure patient safety and well-being through continuous care, supervision, interaction, and role modeling.
• Demonstrate professional customer service and interaction with staff, patients, and visitors.
• Provide feedback to the treatment team to support the establishment and implementation of therapeutic treatment plans.
• Demonstrate effective milieu management and therapeutic patient engagement, promoting a positive patient experience.
• Use a trauma-informed and patient-centered approach, including DBT and other therapeutic skills, to engage patients.
• Encourage healthy behaviors, group participation, and activities of daily living.
• Use communication, interviewing, problem-solving, and crisis-intervention skills when carrying out interventions based on the plan of care.
• Use appropriate crisis-intervention and de-escalation techniques according to policy and procedure, while ensuring the safety of other patients.
• Report physical or psychiatric changes in a patient's condition to the Registered Nurse.
• Provide the interdisciplinary treatment team with feedback about patient responses to interventions to help develop and revise treatment plans.
• Document in the medical record according to established policies.
• Maintain a safe, clean, and therapeutic environment and conduct unit safety checks at least hourly, or more often as indicated.
• Monitor the environment for unsafe items and report potential changes in patient condition to the nurse.
• Complete handoffs at shift change and during transitions in the coordinator role.
• Maintain current knowledge of the program and applicable policies and procedures.
• Follow hospital policy, OSHA, and CDC guidelines for collection of specimens.
• Precept new staff and provide direction on policies, procedures, and processes.
• Serve on hospital-established and ad hoc committees.
• Complete hospital process or system improvement projects as directed by the CNO and/or DCO.
• Attend at least 80% of hospital-provided continuing education available for role development.
• Exhibit the company’s core values and perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage at multiple levels for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree