Patient Coordinator
About The Position
The Patient Coordinator supports consumers with appointment scheduling, registration, and other access-related needs. The role responds to inbound chat inquiries, helps consumers navigate healthcare systems and care pathways, and coordinates referrals, transfers, or escalations to specialized teams when needed. The coordinator works with the Care Management team to build proactive, ongoing relationships with patients and personalize support for their health-related needs. The position requires managing multiple conversations while meeting accuracy, customer-service, productivity, quality, and service-level expectations, and complying with HIPAA and organizational privacy and security policies.
Requirements
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Basic computer knowledge and ability to use Microsoft Office applications.
- Strong organizational skills.
- Effective interpersonal skills.
- Ability to respond quickly to changes in community and clinic settings.
- Ability to walk, stand, sit, lift, reach, bend, and stoop, including lifting at least 35 pounds to shoulder height.
- Ability to travel or drive between various locations.
- Frequent verbal and written communication in English.
- Intact sight, hearing, and finger dexterity.
Responsibilities
- Assist consumers with appointment scheduling, registration, and access-related needs.
- Respond to inbound consumer chat inquiries professionally, empathetically, and efficiently.
- Facilitate referrals, transfers, and escalations to specialized teams when necessary.
- Assist consumers in navigating healthcare systems and care pathways.
- Communicate and maintain relationships with Care Management team members to support proactive patient partnerships and personalized management of health-related needs.
- Monitor multiple conversations while maintaining accuracy and customer service.
- Maintain productivity, quality, and service-level expectations.
- Adhere to HIPAA, privacy, security, and organizational policies.
Benefits
- Paid time off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program
- Competitive compensation
- Premium pay for eligible positions, such as shift or on-call pay
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
