Patient Coordinator

Great Expressions Dental Centers • Kennesaw, GA

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help ensure the smooth operation of the dental practice and a positive patient experience. Responsibilities include greeting patients, scheduling and confirming appointments, maintaining confidential patient records, handling insurance and payment matters, responding to inquiries, and coordinating with dental staff to support efficient patient flow.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive and help maintain a comfortable, inviting waiting area.
• Interact with patients professionally and courteously.
• Schedule appointments based on patient preferences and dental staff availability; coordinate with staff to manage the calendar efficiently.
• Confirm and remind patients about upcoming appointments by phone or other communication channels.
• Collect and accurately update patients’ personal details and medical histories, and create and maintain records in the practice management system.
• Keep patient records confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide instructions about pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to support smooth patient flow and efficient scheduling.
• Communicate patient arrivals, emergencies, and schedule changes to dental hygienists, assistants, and dentists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED