Patient Coordinator

Akumin•Windsor, VT

11d

About The Position

Akumin is hiring a full-time Patient Coordinator for its Mount Ascutney Hospital mobile unit. The role performs customer service and patient care tasks to support a positive patient experience, prepare and organize documentation and patient records, and help patients understand what to expect during and after appointments. Duties may include patient registration, collecting time-of-service payments, insurance verification and prior authorization, preliminary patient screening, patient transport and transfer assistance, and providing pre- and post-procedure instructions. The Patient Coordinator may also help prepare the mobile unit for transport, maintain and stock the work area, schedule appointments, prepare medical records, and assist clinical staff with documentation and image delivery. All duties must be performed in accordance with HIPAA regulations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained prior to hire.
A valid state driver's license is required as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
The COVID-19 vaccination may be a condition of employment.
Candidates accepting an offer must successfully complete a pre-employment background check and drug screen.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect payments for patient responsibility at the time of service.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screenings, including medical history collection.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide preliminary and post-procedure instructions to patients.
In the mobile setting, may assist with preparing the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records and visit documentation are accurate in electronic systems and written documents.
May schedule appointments and obtain insurance verification or authorization.
May prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
Perform all duties within HIPAA regulations.
Perform other duties as assigned.