Patient Coordinator

Riccobene Associates Family Dentistry•Mount Pleasant, SC

14h•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and manages the front desk experience, from check-in and check-out through scheduling future visits. The role helps patients understand insurance benefits, treatment costs, and payment options, while maintaining an accurate, full provider schedule and coordinating smoothly with the clinical team. This is an in-person position requiring reliable, on-time attendance for the full scheduled shift, a positive and professional manner, attention to detail, and a high standard of personal presentation. The coordinator also maintains complete patient records and protects patient privacy in accordance with HIPAA requirements. The hiring process includes a short video interview, an in-office interview, and possibly a working interview. Prior employers will be contacted for references, including questions about attendance, dependability, and teamwork; candidates should be prepared to provide at least two supervisor references. Offers depend on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, predictable, on-time attendance for the full scheduled shift.
Ability to remain calm, friendly, and professional in a busy environment.
Comfort discussing costs and clearly requesting payment.
Attention to detail when handling insurance, payments, and patient information.
Professional dress, grooming, and personal hygiene appropriate for close patient contact.
Ability to meet the physical requirements of the role, with or without reasonable accommodation: sit or stand at a front desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see clearly at close range; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new patient calls into scheduled appointments.
Maintain the provider schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Maintain complete and accurate patient records, forms, and account notes.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.