Patient Coordinator

Riccobene Associates Family Dentistry•Shallotte, NC

10d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and is responsible for creating a welcoming, organized front-desk experience. This is an in-person role requiring reliable, predictable, on-time attendance for the full scheduled shift. The coordinator manages a full schedule, helps patients understand insurance benefits and costs, supports their decisions about care, and ensures they leave with their next appointment booked. The role involves patient check-in and check-out, phone and appointment management, insurance verification, treatment-plan and fee discussions, payment collection, accurate recordkeeping, and coordination with the clinical team. The Patient Coordinator must protect patient privacy and follow HIPAA requirements while remaining calm, attentive, friendly, and professional in a busy office. Physical requirements include sitting or standing at a front desk workstation for extended periods; using a computer, keyboard, and multi-line phone throughout the shift; speaking and hearing clearly; seeing close-range materials; moving between the front desk, lobby, and operatories; and lifting and carrying office supplies up to 15 pounds. Professional appearance and personal hygiene standards appropriate for close patient contact are required. The hiring process includes a short video interview completed independently, followed by an in-office interview and working interview. Prior employers are contacted for references, including questions about attendance, dependability, and teamwork. Candidates should be ready to provide at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, regular, predictable, and on-time attendance for the full scheduled shift.
Ability to remain calm, friendly, and professional in a busy environment.
Clear communication and a team-oriented approach.
Ability to discuss costs and request payment clearly and confidently.
Attention to detail when handling insurance, payments, and patient information.
Ability to meet the stated physical requirements, with or without reasonable accommodation.
Professional presentation and personal hygiene appropriate for close patient contact.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients warmly and manage check-in and check-out accurately and efficiently.
Answer phones promptly and schedule appointments for new patients.
Maintain the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Maintain complete and accurate patient records, forms, and account notes.
Coordinate with the clinical team to support smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.
Maintain professional dress, grooming, and personal hygiene standards.