Patient Coordinator

Commonwealth Dentistry • Mechanicsville, VA

12d • Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and is responsible for creating a welcoming, professional experience while managing a full dental office schedule. The role supports patients in understanding insurance benefits, treatment costs, and payment options, and helps them move forward with care by ensuring their next appointment is booked.

This is an in-person front-office role requiring reliable, predictable, on-time attendance for the full scheduled shift. The coordinator works closely with the clinical team, handles patient records and payments accurately, and protects patient privacy in accordance with HIPAA requirements. New team members complete a 90-day introductory period. The hiring process includes a self-paced video interview followed by an in-office interview and potentially a working interview; prior employers are contacted for references, and offers are contingent on satisfactory reference and background checks.

Requirements

• At least 1 to 2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Strong phone, computer, and typing skills.
• Reliable, predictable, on-time attendance for the full scheduled shift.
• Ability to stay calm, friendly, and professional under pressure.
• Ability to discuss costs and request payment clearly and confidently.
• Attention to detail when handling insurance, payments, and patient information.
• Ability to communicate openly and contribute to team success.
• Ability to meet the stated physical requirements with or without reasonable accommodation.

Nice To Haves

• Experience with Denticon practice management software.
• Bilingual English/Spanish.

Responsibilities

• Greet patients warmly and manage check-in and check-out accurately and efficiently.
• Answer phones promptly and convert new patient calls into scheduled appointments.
• Manage the schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Ensure every patient leaves with their next appointment scheduled.
• Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
• Collect copays and balances at the time of service and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team to ensure smooth handoffs and follow-through.
• Protect patient privacy and follow HIPAA requirements.
• Maintain professional presentation, personal hygiene, grooming, and dress appropriate for close patient contact.

Benefits

• Medical, dental, and vision coverage
• PTO
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed