Patient Coordinator

Southern Family Dental Partners•Prattville, AL

About The Position

The Patient Coordinator joins an energetic dental office focused on excellent customer service and patient care. The role seeks someone proactive and organized, with outstanding phone skills and a friendly, positive attitude. The practice is committed to patients’ dental health and offers a team-oriented environment. The Patient Coordinator welcomes patients, handles calls, coordinates insurance and treatment information, schedules appointments, manages payments and records, and supports communication with other offices involved in patient care. The role also helps keep the reception area and front office neat, orderly, and welcoming.

Requirements

At least 1 year of experience in a dental office setting.
Excellent written and verbal communication skills and attention to detail.
Proficiency in keyboarding and navigating computer programs.
Strong attention to detail, problem-solving skills, and ability to multitask.
Ability to thrive in a team environment.

Nice To Haves

Experience with Denticon Software.

Responsibilities

Provide a calm and welcoming environment while greeting patients as they arrive.
Answer phones using excellent verbal skills and convey the practice’s philosophy statement.
Obtain and verify patient insurance information and eligibility.
Review and present treatment plans, timelines, and financial arrangements.
Schedule appointments according to the guidelines in ideal schedule templates.
Maintain a productive schedule and fill late cancellations with quick-call patients.
Check out patients, collect payments, and schedule their next appointments.
Maintain computer records to the highest standard.
Coordinate with other offices involved in patient care to ensure referrals and correspondence are received and followed up on.
Help maintain the reception area and front office in a neat, orderly, and welcoming condition.