Patient Coordinator

Benevis•Louisville, KY

About The Position

Benevis is seeking a Patient Coordinator to support its mission of providing quality, affordable dental care and creating positive patient experiences. The role provides customer service to patients and parents during check-in and check-out, verifies insurance eligibility and service limits, and coordinates administrative tasks with the clinical team. The position works with a patient population that includes many children and may involve community events, such as school screenings and presentations. Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Scheduled hours and work location may vary based on business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements.

Requirements

Graduation from senior high school or GED equivalent.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Provide quality, compassionate customer service and care to patients and parents at check-in and check-out.
Greet patients and parents when they enter or leave the office and keep waiting parents informed about appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility and service limits before appointments, ensure information is correct in the patient's Boomerang file, and communicate service limits to the clinical team.
Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
Help meet office financial targets by keeping hygiene and operative schedules full.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
Make outbound calls to confirm appointments, reschedule patients who miss appointments, and contact patients with treatment that needs to be completed.
Re-file all patient records at the end of the day.
Verify, inform patients of, and collect out-of-pocket balances before clinical treatment.
Adhere to government regulations, company standards, and compliance programs.
Participate in local community events, including school screenings and presentations, to promote a positive image of the company.
Participate in morning huddles and contribute to teamwork and customer-focused collaboration.
Perform other duties as assigned.