Coordinator, Patient

Lifepoint Health • Conroe, TX

7d • Onsite

About The Position

The Patient and Milieu Coordinator delivers patient care according to the unit philosophy under the direct supervision of a Registered Nurse, supporting the patient milieu and coordinating with RNs, BHTs, and therapists to provide a therapeutic environment. The role ensures patient safety and well-being through continuous care, supervision, interaction, and role modeling. The coordinator provides professional service to staff, patients, and visitors; contributes feedback to the treatment team to support therapeutic treatment plans; and models performance for colleagues through orientation, mentorship, and education. The role works under the direction of the CNO, with a dotted-line reporting relationship to the DCO for additional assigned tasks.

The coordinator promotes patient engagement using trauma-informed, patient-centered approaches, including DBT and other therapeutic skills. Duties include encouraging healthy behaviors and group participation, applying communication and crisis-intervention techniques, reporting changes in patient condition, documenting care, maintaining a safe and clean milieu, conducting safety checks at least hourly, completing handoffs, and following hospital, OSHA, CDC, and program policies. The role also includes precepting new staff, participating in committees and improvement projects, and attending continuing education. Schedule is five 8-hour shifts, evenings, 3 p.m. to 11 p.m.

This position is based in a hospital/behavioral health environment and may involve exposure to agitated or aggressive behavior, bloodborne pathogens, contagious illnesses, toxic chemicals, and biohazardous materials. Protective equipment and extensive safety precautions may be required.

Requirements

• Associate's degree in psychology, social work, or a related field and/or at least two years of behavioral health experience.
• Knowledge of behavioral health care.
• Strong ethical judgment and discretion when handling sensitive or confidential information.
• Understanding of healthcare regulatory and compliance requirements, such as HIPAA, and skill in applying policies and procedures.
• Strong organizational and mentorship skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Commitment to improving patient outcomes.
• Excellent communication and interpersonal skills.
• CPR, trauma-informed care, and de-escalation certifications required within 30 days of employment and before any patient contact.
• DBT training required within 90 days of employment in this role.

Nice To Haves

• Inpatient behavioral health experience.
• Experience working with adolescents in a behavioral health setting.

Responsibilities

• Manage the milieu effectively and engage patients therapeutically to promote a positive patient experience.
• Use a trauma-informed and patient-centered approach, including DBT and other therapeutic skills.
• Encourage patients to participate in groups and activities of daily living and to engage in healthy behaviors.
• Use communication, interviewing, problem-solving, and crisis-intervention techniques in psychotherapeutic interventions based on the plan of care.
• Apply crisis-intervention and de-escalation techniques according to policy, while maintaining the safety of patients not involved in a crisis.
• Report physical or psychiatric changes in patient condition to the Registered Nurse.
• Provide the interdisciplinary treatment team with feedback about patient responses to treatment to support development and revision of treatment plans.
• Document in the medical record according to established policies.
• Maintain a safe, clean, and therapeutic environment, including ongoing safety monitoring and unit safety checks at least hourly or more often as indicated.
• Monitor for unsafe items in the environment and report potential changes in patient condition to the nurse.
• Complete handoffs at shift changes and during transitions in the Patient and Milieu Coordinator role.
• Maintain current knowledge of program guidelines, policies, and procedures.
• Follow hospital, OSHA, and CDC policies and procedures for collecting specimens.
• Precept new staff and provide direction on policies, procedures, and processes.
• Serve on hospital-established and ad hoc committees.
• Complete hospital process or system improvement projects as directed by the CNO and/or DCO.
• Attend at least 80% of hospital-provided continuing education available for role development.
• Exhibit the company's core values and perform other duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree