Patient Coordinator

Westlake Dermatology P A•Houston, TX

95d•$18 - $20•Onsite

About The Position

Westlake Dermatology is hiring a full-time Patient Coordinator for its Houston West University Office. The Patient Coordinator welcomes patients, schedules appointments, prepares and maintains patient information, answers phones, verifies insurance, and performs general office duties. The role includes checking patients in and out, collecting payments, and explaining charges and insurance. Patient interactions must be professional, accurate, and courteous. The position is Monday through Friday.

Requirements

High school diploma required.
Excellent customer service and communication skills.
Ability to work as a team member in a fast-paced environment.
Ability to solve problems and manage multiple tasks simultaneously.
Highly motivated and well organized, with attention to detail.
Respectful and positive attitude when dealing with patients and staff.
Professional telephone etiquette and communication skills.
Strong computer skills and knowledge of Microsoft Word and Excel.
Substantial knowledge of general medical office procedures and terminology.
Discretion in handling patient information and difficult situations.
Ability to handle large transactions with ease.
Ability to sit for long periods of time.
May include some lifting of boxes.

Nice To Haves

College degree (Associate or Bachelor's) preferred.
At least one year of prior medical office or veterinary experience preferred.

Responsibilities

Greet patients and complete patient check-in in a pleasant, professional manner.
Monitor patients in the reception area, communicate with them as needed, and advise them of appointment delays.
Schedule, cancel, and reschedule appointments.
Enter and verify patient demographic and insurance information in the computer.
Collect payments, including copays, cosmetic treatment fees, and surgery balances.
Reconcile and balance medical records daily.
Prepare provider scheduling deposits as needed.
Scan and route provider charts and pre-operational charts.
Check internal and Outlook messages daily and respond.
Answer office phones promptly and professionally and return voicemails as necessary.
Ensure proper authorizations or referrals are collected from patients.
Assist patients with checkout, including scheduling their next appointment and accepting payment.
Recommend products and answer questions about skin care products and procedures.
Monitor skin care product inventory and replenish it when necessary.
Maintain office opening and closing procedures.
Keep the waiting room furnishings and magazines orderly and clean.
Assist with general office duties as needed.
Follow company HIPAA procedures and protocols.
Follow company business policies, including policies for product returns, payment and financing, no-shows and late collections, and phone-in credit card authorizations and payments.
Follow and respect employee policies.
Report to work on time and maintain good attendance.