Coordinator, Patient

Lifepoint Health•Conroe, TX

7d•Onsite

About The Position

The Patient and Milieu Coordinator delivers patient care according to the unit philosophy under the direct supervision of a Registered Nurse. The role supports the patient milieu and coordinates with RNs, BHTs, and therapists to provide a therapeutic environment for patients while ensuring their safety and well-being. The coordinator provides continuous patient care, supervision, interaction, and role modeling, and demonstrates professional customer service with staff, patients, and visitors. The role provides feedback to the treatment team to help establish and implement therapeutic treatment plans and serves as a performance model for other staff through orientation, mentorship, and education. The position works under the direction of the CNO, with a dotted-line relationship to the DCO. The coordinator uses therapeutic engagement and milieu management skills, applies trauma-informed and patient-centered approaches including DBT skills, supports healthy behaviors and participation in groups and activities of daily living, and uses communication, interviewing, problem-solving, crisis intervention, and de-escalation techniques according to the plan of care and policy. The role monitors safety, reports changes in patient condition to the Registered Nurse, documents in the medical record, supports a safe and therapeutic environment, completes shift handoffs, and follows hospital, OSHA, CDC, and other established policies and procedures. Additional duties include precepting new staff, participating in committees and process-improvement projects, and attending continuing education. This position is at Woodland Springs, a behavioral health hospital in Conroe, Texas. The schedule is five 8-hour day shifts, 7 a.m. to 3 p.m. Work takes place in a hospital/behavioral health environment and may involve exposure to agitated or aggressive behavior, bloodborne pathogens, contagious illnesses, toxic chemicals, and biohazardous materials, with safety precautions and protective equipment as needed.

Requirements

Associate’s degree in psychology, social work, or a related field and/or 2+ years of experience in behavioral health.
Knowledge of behavioral health care.
Strong ethical judgment and discretion when handling sensitive or confidential information.
Comprehensive understanding of healthcare regulatory and compliance requirements, such as HIPAA, and skill in applying policies and procedures.
Strong organizational and mentorship skills.
Ability to work collaboratively with a diverse team of healthcare professionals.
Commitment to improving patient outcomes.
Excellent communication and interpersonal skills.
CPR, trauma-informed care, and de-escalation certifications are required within 30 days of employment and before any patient contact.
DBT training is required within 90 days of employment in this role.

Nice To Haves

Inpatient behavioral health experience.
Experience working with adolescents in a behavioral health setting.

Responsibilities

Deliver patient care according to the unit philosophy under the direct supervision of a Registered Nurse.
Support and coordinate the patient milieu with RNs, BHTs, and therapists to maintain a therapeutic environment and ensure patient safety and well-being.
Provide continuous patient care, supervision, interaction, and role modeling.
Demonstrate effective milieu management and therapeutic patient engagement to promote a positive patient experience.
Use a trauma-informed and patient-centered approach, including DBT and other therapeutic skills, to engage patients.
Encourage healthy behaviors, group participation, and activities of daily living.
Use communication, interviewing, problem-solving, and crisis-intervention skills when providing psychotherapeutic interventions based on the plan of care.
Apply crisis-intervention and de-escalation techniques according to policy, while ensuring the safety of patients not directly involved in a crisis.
Report physical or psychiatric changes in patient condition to the Registered Nurse.
Provide the interdisciplinary treatment team with feedback about patient responses to interventions to support treatment-plan development and revision.
Document in the medical record according to established policies.
Maintain a safe, clean, and therapeutic environment; conduct unit safety checks at least hourly and more often as indicated by milieu activity.
Monitor the environment for unsafe items and report potential changes in patient condition to the nurse.
Complete handoffs at shift changes and during transitions in the coordinator role.
Maintain current knowledge of program guidelines, policies, and procedures.
Follow hospital, OSHA, and CDC guidelines for specimen collection.
Precept new staff and provide direction regarding policies, procedures, and processes.
Serve on hospital-established and ad hoc committees.
Complete hospital process or system improvement projects as directed by the CNO and/or DCO.
Attend at least 80% of hospital-provided continuing education available for role development.
Exhibit the company’s core values: champion patient care, do the right thing, embrace individuality, act with kindness, and make a difference together.
Perform other duties as assigned.

Benefits

Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability coverage.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
Flexible scheduling.