Patient Coordinator

Great Expressions Dental Centers • Decatur, GA

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help ensure the smooth operation of the practice and a positive patient experience. Responsibilities include welcoming patients, coordinating appointments and patient flow, maintaining records, handling insurance and payments, and responding to patient inquiries. The position calls for 1–3 years of receptionist or customer service experience, preferably in a dental office, and a high school diploma or equivalent.

Requirements

• 1–3 years of proven experience as a receptionist or in a customer service role, preferably in a dental office.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive at the dental practice and maintain a professional, courteous demeanor.
• Ensure the waiting area is comfortable and inviting.
• Schedule appointments in consideration of patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments through phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
• Collect and accurately update patient details and medical history.
• Create and maintain patient records in the dental practice management system, keeping them confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED