Patient Coordinator at Hunter Oral & Implant Surgery

Specialty Dental Brands • Columbia, TN

2h

About The Position

Hunter Oral & Implant Surgery is seeking a friendly, organized, and motivated Patient Coordinator to support its established oral surgery team. The practice provides oral and maxillofacial surgical care, including dental implants, wisdom teeth removal, and tooth extractions. The Patient Coordinator helps create a welcoming and professional experience for patients from their first phone call through the completion of treatment and supports efficient front-office operations. The role works closely with doctors and clinical team members to coordinate appointments, assist patients with treatment and financial information, and guide them through their oral surgery experience.

The successful candidate enjoys helping people and understands that oral surgery can feel overwhelming for patients. They bring patience, professionalism, and a welcoming manner to each interaction, while staying organized, managing multiple priorities, communicating effectively, taking initiative, and collaborating with the doctors and clinical team.

Requirements

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfort discussing financial information and treatment-related questions with patients.
• Compassionate, professional, and patient-focused approach.
• Dependable, adaptable, and team-oriented attitude.
• Strong computer skills and ability to learn practice management systems.

Nice To Haves

• Previous dental or medical front-office experience preferred.
• Oral surgery or specialty dental experience is a plus.
• Experience with dental or medical insurance verification and billing preferred.
• Familiarity with treatment estimates, patient financial arrangements, and payment collection.

Responsibilities

• Welcome patients and families, creating a friendly, professional, and comfortable environment.
• Manage incoming phone calls, appointment scheduling, and patient inquiries.
• Coordinate consultations, surgical appointments, and follow-up visits.
• Communicate with referring dental offices and help coordinate patient referrals.
• Verify dental and medical insurance benefits and assist with insurance-related questions.
• Review treatment estimates, financial arrangements, and payment expectations with patients.
• Collect patient payments, copayments, and outstanding balances.
• Help patients understand financing options and financial policies.
• Maintain accurate patient records, medical histories, and electronic documentation.
• Communicate with clinical team members to support efficient patient flow and surgical scheduling.
• Provide appointment reminders and necessary pre- and post-operative information as directed.
• Address patient questions and concerns with compassion, professionalism, and attention to detail.
• Maintain an organized and welcoming front office.
• Perform other duties and responsibilities as assigned by management.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Paid holidays
• Paid time off
• Opportunities to develop skills and grow professionally

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed