Oral Surgery Patient Coordinator

Riccobene Associates Family Dentistry•Leland, NC

3d•Onsite

About The Position

The Oral Surgery Patient Coordinator is an in-person front-office role serving as a primary point of contact for patients. The coordinator manages a full schedule, helps patients understand insurance benefits and costs, supports their decisions about care, and ensures they leave with their next visit booked. The role requires reliable, predictable, on-time attendance for the full scheduled shift, a positive and professional manner under pressure, strong attention to detail, and ownership of scheduling and patient financial conversations. The coordinator works closely with the clinical team, maintains accurate patient records and accounts, and protects patient privacy in accordance with HIPAA requirements.

Requirements

At least 1 to 2+ years of oral surgery dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, regular, predictable, and on-time attendance for the full scheduled shift.
Ability to remain calm, friendly, and professional in a busy environment.
Ability to discuss costs and request payment clearly and confidently.
Attention to detail when handling insurance, payments, and patient information.
Ability to meet the physical requirements with or without reasonable accommodation: sit or stand at a front desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see clearly at close range; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.
Maintain professional appearance and personal hygiene appropriate for close patient contact, including avoiding strong odors and fragrances.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new patient calls into scheduled appointments.
Manage the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.
Maintain professional hygiene, grooming, and dress standards.