Oral Surgery Patient Coordinator

Great Expressions Dental Centers • Stockbridge, GA

4d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. This role provides customer service and administrative support by welcoming patients, scheduling appointments, maintaining patient records, handling billing and insurance matters, and coordinating with dental staff. The Patient Coordinator helps ensure smooth practice operations and a positive patient experience while contributing to patients’ oral health journeys.

Requirements

• 2–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• 1–2 years of oral surgery experience.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly and help ensure the waiting area is comfortable and inviting.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments based on patient preferences and dental staff availability; confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
• Collect and accurately update patient details and medical histories, and maintain records in the dental practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Maintain a clean and organized reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED