Oral Surgery Patient Coordinator

Great Expressions Dental Centers • Stockbridge, GA

6d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides exceptional customer service by welcoming patients, scheduling appointments, managing patient records, and handling general administrative tasks. The Patient Coordinator helps ensure the smooth operation of the dental practice and a positive patient experience.

The position also supports patient billing and insurance, responds to inquiries, coordinates patient flow with dental staff, and maintains an organized reception area. Candidates should have dental-office customer service or receptionist experience and experience in oral surgery.

Requirements

• 2–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• 1–2 years of oral surgery experience.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.

Responsibilities

• Welcome patients warmly as they arrive at the dental practice and maintain a professional, courteous demeanor.
• Help keep the waiting area comfortable and inviting.
• Schedule appointments based on patient preferences and dental staff availability, and coordinate the appointment calendar with dental staff.
• Confirm and remind patients about upcoming appointments by phone or other communication channels.
• Collect and update patient information, including personal details and medical history, and maintain records in the dental practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing questions or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Explain pre-appointment preparations, forms, and paperwork to patients.
• Maintain a clean and organized reception area.
• Coordinate with dental staff to support patient flow and efficient scheduling.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or schedule changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED