Oral Surgery Patient Coordinator

Riccobene Associates Family Dentistry•Leland, NC

4d•Onsite

About The Position

The Oral Surgery Patient Coordinator is the first point of contact for patients and supports a positive, organized patient experience at the practice. This in-person role manages front-desk operations and a full appointment schedule, helps patients understand insurance benefits, treatment costs, and payment options, and ensures patients leave with their next visit booked. The coordinator works closely with the clinical team, maintains accurate records and payments, and protects patient privacy in accordance with HIPAA requirements. The position requires reliable, punctual attendance for the full scheduled shift, a warm and professional manner, comfort discussing costs and collecting payments, and ownership of the appointment schedule. Physical requirements include working at a front-desk workstation, using a computer and multi-line phone, communicating clearly, reading documents and screens at close range, moving around the practice, and lifting and carrying office supplies up to 15 pounds. The hiring process includes a self-paced video interview followed by an in-office interview and working interview. The employer contacts prior employers for references, including questions about attendance, dependability, and teamwork; candidates should provide at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of oral surgery dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, predictable, on-time attendance for the full scheduled shift.
Ability to maintain a warm, attentive, calm, friendly, and professional manner under pressure.
Ability to communicate openly, take initiative, and contribute to the success of the office team.
Comfort discussing costs and clearly requesting payment.
Attention to detail when handling insurance, payments, and patient information.
Professional dress, grooming, and personal hygiene appropriate for close patient contact.
Ability to meet the listed physical requirements with or without reasonable accommodation.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new patient calls into scheduled appointments.
Manage and protect the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Maintain complete and accurate patient records, forms, and account notes.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.